BettingJobs is currently hiring for a leading gambling operator looking to an Online Casino Manager based in remotely in the Netherlands.
Key Responsibilities:
- Oversee daily operations of the Dutch online casino platform.
- Develop and enforce procedures ensuring compliance, efficiency, and top-tier customer satisfaction.
- Optimise the player journey for Dutch preferences and regulations.
- Manage and curate a compliant, engaging game portfolio.
- Collaborate with top game providers to ensure regulatory compliance (e.g. bonuses, responsible gaming).
- Track and optimise game KPIs (engagement, RTP, profitability).
- Partner with Compliance, Legal, and Responsible Gaming to maintain KSA alignment.
- Identify regulatory risks and ensure ongoing compliance with legislation.
- Support responsible gaming and player protection efforts.
- Design and execute retention, loyalty, and reactivation strategies tailored to the Dutch market.
- Lead collaboration across Customer Support, CRM, Marketing, Providers, and Compliance.
- Promote a high-performance team culture aligned with the company values.
- Develop and launch localised promotions in line with Dutch marketing regulations.
- Optimise promotions through data-driven insights.
- Monitor key metrics: revenue, ARPU, retention, game performance, RG metrics, operational efficiency.
- Prepare performance reports and strategic insights for leadership.
Requirements:
- Proven experience managing online casino operations in regulated markets; Dutch/KSA experience preferred.
- 7+ years in iGaming, with 2+ in a leadership role.
- Deep understanding of Dutch regulations, player behaviour, and market trends.
- Strong leadership and cross-functional team management.
- Data-driven with expertise in analytics and KPI-based decision-making.
- Skilled in CRM, retention, bonuses, and player lifecycle strategies in regulated settings.
- Excellent organizational skills and attention to detail.
- Excellent communication skills in English; Dutch language skills are a strong advantage.