Onboarding Success Manager – Dental | Customer Experience | Project Management
Permanent | Remote | £45,000
Are you passionate about shaping the way dental practices deliver care? Our client, a fast-growing technology company in the digital healthcare space, is looking for an experienced Onboarding Success Manager to join their team. They develop intelligent, cloud-based software designed specifically for dental practices — improving operational efficiency, enhancing patient experiences, and supporting clinical decision-making through automation and AI-powered tools.
This is your chance to join a forward-thinking company that values innovation, collaboration, and customer success. With a strong focus on culture and continuous improvement, this organisation provides a supportive environment where your ideas and expertise will directly impact how dental practices thrive.
The Role
As Onboarding Success Manager, you will:
- Own the full onboarding lifecycle for new dental customers, from sale to platform adoption
- Serve as the main point of contact, guiding customers through a smooth, structured, and positive onboarding experience
- Coordinate internal teams and manage multiple projects simultaneously, ensuring every customer receives the highest standard of service
- Advocate for the customer within the business, identifying opportunities to enhance their experience and outcomes
Who We’re Looking For
We want someone with a proven track record in dental SaaS, customer experience, or project management — highly organised, proactive, and confident in managing complex onboarding programs. Your ability to balance multiple priorities while keeping the customer at the heart of everything you do will make you a key part of the team.
Why Join?
- Be part of an innovative, people-focused tech company transforming dental care
- Play a high-impact role shaping the customer journey and adoption success
- Enjoy excellent culture, supportive colleagues, and real career progression opportunities