Mercier Consultancy MD is excited to announce a vacancy for a Norwegian Speaking Customer Experience Agent who can work remotely from Greece! We are searching for motivated individuals eager to provide outstanding service to our Norwegian-speaking clients. This role is essential for ensuring customer satisfaction and fostering positive relationships while enjoying the flexibility of remote work.
Key Responsibilities
Key Responsibilities
- Provide top-notch customer support in Norwegian through various communication channels, including phone, email, and chat
- Efficiently handle customer inquiries and resolve issues, ensuring a high standard of service
- Document interactions and maintain detailed records in our CRM system for effective follow-up
- Collect customer feedback to inform continuous improvement initiatives
- Collaborate with colleagues to share insights and enhance the overall customer experience
- Stay informed about products, services, and industry trends to assist customers effectively
- Fluency in Norwegian (both written and spoken) is essential; proficiency in English is beneficial
- Previous experience in customer service or related fields is preferred
- Excellent communication skills and a strong focus on customer satisfaction
- Ability to manage multiple responsibilities and prioritize effectively in a remote work environment
- Familiarity with CRM systems and online communication tools
- Proactive attitude towards problem-solving and finding solutions for customers
- A self-starter with the ability to work independently while contributing positively to the team
- Competitive Monthly Salary
- Fully Paid Training
- Fully Paid Relocation Package
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More..