Momnt is seeking a Merchant Success Manager (MSM) to join our dynamic team and play a critical role in supporting and growing our nationwide merchant network. In this client-facing role, you’ll be the primary point of contact for a portfolio of merchants, ensuring they are fully engaged with our platform, empowered to succeed, and maximizing their potential revenue through the Momnt ecosystem.
We’re building something special: a best-in-class platform for point-of-need lending, backed by a culture that values growth, ownership, and collaboration. As an MSM, you’ll be at the heart of that mission—turning merchant relationships into long-term success stories by driving adoption, delivering training, providing support, and identifying new business opportunities – all while helping our partners thrive.
Location:
While we prioritize applicants local to Atlanta, GA for periodic in-person collaboration, we're also open to candidates residing in: AL, CT, DC, FL, IN, KY, LA, MA, MN, NC, PA, TN, TX, VA, WA, WI.
This team works in shifts; the shift we are hiring is from 9AM - 6PM EST.
Must be authorized to work in the U.S. | Sponsorship and Corp-to-Corp arrangements are not available.
As a Merchant Success Manager, you will:
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We’re building something special: a best-in-class platform for point-of-need lending, backed by a culture that values growth, ownership, and collaboration. As an MSM, you’ll be at the heart of that mission—turning merchant relationships into long-term success stories by driving adoption, delivering training, providing support, and identifying new business opportunities – all while helping our partners thrive.
Location:
While we prioritize applicants local to Atlanta, GA for periodic in-person collaboration, we're also open to candidates residing in: AL, CT, DC, FL, IN, KY, LA, MA, MN, NC, PA, TN, TX, VA, WA, WI.
This team works in shifts; the shift we are hiring is from 9AM - 6PM EST.
Must be authorized to work in the U.S. | Sponsorship and Corp-to-Corp arrangements are not available.
As a Merchant Success Manager, you will:
- Serve as a trusted advisor to your assigned book of merchants, delivering proactive support and personalized guidance
- Conduct onboarding and training sessions to set new merchants up for success, plus ongoing education based on performance insights
- Actively engage merchants to increase platform usage, uncover upsell opportunities, and identify areas for growth
- Handle inbound and outbound communication via phone and email—resolving issues, answering questions, and building relationships
- Become an expert in Momnt’s products and services so you can recommend the best-fit solutions to each merchant
- Capture and relay valuable merchant feedback to internal teams to help shape product development and improve our offering
- Collaborate closely with Sales to pass along referral opportunities or expansion leads
- Log and maintain detailed notes in HubSpot to ensure accurate tracking and historical reference
- Test and iterate on outreach strategies (A/B testing, engagement campaigns) to continuously improve success metrics
- Provide first-line troubleshooting and escalate issues to appropriate teams as needed
- Contribute to special projects and team initiatives as required.
- A relationship-builder with strong communication skills, professionalism, and empathy
- 1–3 years of experience in customer success, account management, retail banking, or a call center/customer service environment
- Confident with phone-based outreach and managing a high volume of contacts
- Proficient in written communication and documentation
- Comfortable presenting and leading conversations via phone or virtual meetings. Adaptable, solution-oriented, and energized by a fast-paced, collaborative environment
- Familiar with CRM systems (preferably HubSpot) and modern productivity tools
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