About Us
TheFutureSociety is the parent company behind The Tarot Ship (290K+ YouTube subscribers), Great Awakener (an all-livestream membership platform), and MAX: Your Virtual Oracle Gateway™ — the world's first AI platform that integrates a user's natal birth chart for personalized astrology readings (launching June 2026). We're a founder-led, fast-growing start-up expanding our team.
What This Role Owns
You are the architect of the member experience across every touchpoint — from the moment someone joins Great Awakener or MAX to the moment they decide to stay for life.
Member Success & Retention
- Own the complete member lifecycle: onboarding, engagement, retention, and win-back
- Proactively reach out to at-risk members before they cancel — use data to identify them early
- Manage the cancellation save flow: make the offer, log the outcome, report the results
- Oversee and direct our billing specialist on daily support operations
- Monitor Intercom chat replays weekly — identify friction, recurring issues, and unmet needs
- Be the human voice when the chatbot reaches its limit
MAX & Tier Management
- Own the MAX Oracle member experience — escalate bugs, communicate rollouts, ensure members know what they're getting
- Manage Frequency One (our highest tier) — these are Legacy Members who deserve VIP treatment
- Coordinate with the tech team on member-reported MAX issues and track resolution timelines
- Manage YouTube channel membership alongside the platform membership
Member Perks Program
- Oversee our affiliate and brand partnership program for members, including wellness apps, astrology tools, and lifestyle brands
- Reach out to partner brands, negotiate member discounts and affiliate codes, manage the relationships
- Maintain the perks page, communicate new perks to members via email and community posts
Billing & Membership Intelligence
- Own weekly billing report: failed payments, cancellations, churn by tier, recovery rate
- Audit underpaying members, zero-spend accounts, and Stripe anomalies monthly
- Coordinate with Stripe on billing corrections and flag revenue leakage
- Run failed payment outreach campaigns and track recovery
Chatbot & Community
- Monitor Customer Support Chatbot (Intercom) daily — update the knowledge base, flag gaps, improve automation responses
- Watch livestream chats in real-time — surface member questions, complaints, and feedback to the team
- Moderate and engage in the community forum
Reporting Weekly to CEO: resolved tickets, pending, cancellations with reasons, failed payment recovery rate, one retention insight or member feedback observation.
Who You Are
You've worked in community management, customer success, membership programs, or hospitality — and you love people. You're the kind of person who remembers a member's situation from three conversations ago. You understand that churn prevention is more valuable than new member acquisition. You're data-literate enough to read a Stripe report and emotionally intelligent enough to turn a frustrated member into a loyal one.
- 2+ years in community management, customer success, membership programs, or a high-touch hospitality role
- Comfortable with Intercom, Zendesk, or similar platforms
- Can read a Stripe dashboard and understand what it's telling you
- Organized, proactive, and genuinely warm in writing
- Bonus: familiarity with astrology, tarot, wellness, or spirituality — our members notice when you get it
Compensation
- $22–$30/hour
- Quarterly performance bonus
- Growth path to Director of Member Experience
To Apply, send to [email protected]:
- Your resume and experience summary
- Tell us about a time you turned a frustrated customer into a loyal one. What did you do, and why did it work?