https://www.linkedin.com/in/davidgordonfootanklesurgeon/
Efficient secretarial, administrative, and personal assistant services for a single orthopaedic consultant in full-time private practice, ensuring a high-quality service is delivered to both patients and the consultant.
You will be engaged on a self-employed basis, not as an employee.
You’ll achieve the roles aims by:
- Maintaining a consistently high level of service for patients and the consultant
- Providing secretarial, administrative, and personal assistance expertise to the consultant
- Acting as a professional link between the consultant, patients, and several hospitals in London and Hertfordshire, resolving matters promptly and efficiently
- Being the first point of contact for new patient enquiries (via phone and email) and following up on leads
- Providing support (phone and email) throughout the patient treatment journey, including the early post-operative period
- Liaising with appropriate hospital departments (e.g. clinic and theatre bookings, radiology, self-funding teams)
- Managing all bookings—including theatre, treatment room, and outpatient appointments—ensuring all necessary and accurate codes are used and the correct equipment is requested
- Liaising with insurers on financial and patient matters
- Providing financial information/security to patients and documenting this appropriately (e.g. email sent with quote or insurance details recorded)
- Performing finance and billing tasks, including invoicing insurers (via Healthcode) or patients, reconciliation, and credit control
- Relaying messages and relevant queries to the consultant and providing any feedback
- Using the Carebit practice management system for patient record management, clinic and theatre bookings, and billing
Key Skills / Qualifications Needed for This Role:
- Experience as a Medical Secretary in private healthcare is essential
- Proven healthcare administration experience within the private sector
- Experience using practice management systems, preferably Carebit (training provided)
- Excellent telephone and email communication skills
- Strong time management and prioritisation abilities
- Exceptional organisational skills
- IT literacy, especially with Microsoft Office or Google Workspace (Docs, Sheets, Calendar)
- Commitment to strict confidentiality standards, safeguarding patient information, and adhering to all relevant data protection protocols
- Role to start 1st September 2025