Job Title: Manager – Delivery & After-Sales Service (C&I BESS)
Role Overview
We are seeking an experienced and hands-on Manager – Delivery & After-Sales Service to lead the execution, commissioning, and lifecycle service management of Commercial & Industrial (C&I) Battery Energy Storage System (BESS) projects. This role is responsible for ensuring successful project delivery, customer satisfaction, operational performance, and long-term service excellence.
The ideal candidate combines strong project management capability, technical understanding of energy storage systems, and customer-focused service leadership.
Key Responsibilities
Project Delivery & Execution
- Lead end-to-end delivery of C&I BESS projects from handover through commissioning and closure
- Coordinate with engineering, procurement, site teams, and contractors to ensure timelines and quality standards are met
- Monitor project milestones, budgets, and risk mitigation
- Ensure compliance with safety, regulatory, and technical requirements
- Manage site readiness, installation oversight, and commissioning activities
After-Sales Service Management
- Establish and manage structured after-sales service processes
- Oversee maintenance planning, service scheduling, and issue resolution
- Lead troubleshooting efforts and coordinate technical support teams
- Manage warranty claims, service documentation, and customer communication
- Implement preventive and predictive maintenance strategies
Customer & Stakeholder Management
- Serve as the primary post-delivery customer interface
- Ensure high levels of customer satisfaction and long-term relationship building
- Handle escalations professionally and proactively
- Coordinate with internal teams to resolve service gaps
Operational Excellence
- Develop SOPs for delivery and service operations
- Track KPIs related to uptime, response time, and service quality
- Drive continuous improvement initiatives
- Support training of field technicians and service partners
Qualifications & Experience
- Bachelor’s degree in Electrical Engineering, Energy Systems, or related field
- 5+ years of experience in project delivery or service management in renewable energy, BESS, power systems, or industrial infrastructure
- Strong technical understanding of electrical systems and energy storage solutions
- Proven experience managing site teams and customer-facing operations
- Knowledge of safety and compliance standards
Key Skills
- Project planning and execution
- Technical troubleshooting
- Vendor and contractor coordination
- Customer relationship management
- Problem-solving
- Communication and leadership skills
Preferred Attributes
- Experience with C&I renewable energy or storage projects
- Familiarity with commissioning processes
- Service lifecycle management expertise
- Ability to work in fast-paced, multi-project environments