Job Summary:
Avendra International is seeking a dedicated Key Account Manager to manage, grow, develop, and retain a range of key accounts within the hospitality industry. This role offers the flexibility to be based anywhere in the Netherlands, with travel across the country and wider Europe.
Why Avendra International? At Avendra International, we pride ourselves on being a leader in the hospitality sector, providing top-notch services and solutions to our clients. Our commitment to excellence and innovation has made us a trusted partner in the industry.
Key Responsibilities:
- Client Relationship Management: Develop trusted relationships with a portfolio of major clients to ensure long-term success.
- Primary Point of Contact: Serve as the lead point of contact for all customer account management matters.
- Contract Negotiation: Negotiate contracts and close agreements to maximise profits while ensuring client satisfaction.
- Progress Communication: Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Performance Tracking: Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
- Collaborative Solutions: Collaborate with internal teams and suppliers to deliver tailored solutions.
- Growth Opportunities: Identify opportunities to gain experience business with existing clients by up-selling and cross-selling.
- Issue Resolution: Resolve client issues and complaints effectively and in a timely manner.
- Industry Awareness: Stay up to date with industry trends, competitors, and market conditions.
Skills and Experience:
- Hospitality Experience: Significant experience in key account management, sales, or client-facing roles within the hospitality industry.
- Portfolio Management: Experience in managing a multimillion portfolio (essential).
- Relationship Management: Strong relationship management and negotiation skills.
- Sales Performance: Proven track record of meeting or exceeding sales targets.
- Communication Skills: Excellent communication, interpersonal, and organizational skills.
- Analytical Skills: Ability to analyze data and trends to make strategic decisions.
- CRM Experience: Preferred experience with CRM systems (e.g., Salesforce, HubSpot).
- Travel: Ability to travel across Europe.
- Driving License: Required.
Equal Opportunities
We are an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown.
📩 If you are ready to take your career to the next level and be part of a company that values your expertise, we would love to hear from you. Apply now and become a part of the Avendra International family!