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Eleks - remotehey
Eleks

Junior/Middle Support Engineer

europe / Posted
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ELEKS Customer Support Office is looking for a Junior/Middle Customer Support Engineer (L2) in Portugal.

ABOUT CLIENT
Our client provides software for professional and financial services firms. It streamlines operations, improving workflow, compliance and data-driven decision making.


REQUIREMENTS
  • 2+ years of relevant experience
  • Knowledge of help desk ticketing and workflows
  • Sharp troubleshooting and analytical abilities
  • Basic SQL, T-SQL programming experience is highly desirable
  • Soap and Rest API Knowledge
  • Dedication and commitment to resolve client issues
  • Experience with SaaS (cloud based) software and/or on-prem software
  • Ability to work independently and within a team
  • Great verbal and written communication skills
  • Upper-Intermediate English (written and spoken)


    • RESPONSIBILITIES
  • Responsible for investigating, triaging and resolving tickets that flow into the help desk queue
  • Applies appropriate troubleshooting methods and techniques in resolving problems and documents all actions taken
  • Assist clients with questions regarding technical product and configuration issues
  • Resolve technical product issues, update ticket information, and communicate back to the client while maintaining a high level of Client satisfaction
  • Prepare detailed specifications and steps to reproduce for items requiring escalation (such as product defects)
  • Identify potential delays in resolution, take corrective action, and manage communication to the client
  • Provide clear and concise verbal and written communications with client support contacts


    • WHAT WILL YOU GET WITH ELEKS
  • Close cooperation with a customer
  • Challenging tasks
  • Competence development
  • Team of professionals
  • Dynamic environment with low level of bureaucracy
    • ABOUT ELEKS

    ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

    Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.