Mercier Consultancy MD is excited to offer positions for Italian Speaking Customer Support Representatives in Sofia. This is a fantastic opportunity for individuals fluent in Italian who are passionate about providing top-notch customer service. As part of our dynamic team, you will support our Italian-speaking clients by addressing their inquiries and ensuring a seamless experience with our products and services.
Key Responsibilities
Key Responsibilities
- Deliver exceptional customer support to Italian-speaking clients via phone, email, and live chat
- Manage and resolve inquiries related to products and services in a timely manner
- Assist customers with any concerns they might have, ensuring a high level of satisfaction
- Document customer interactions accurately and maintain records for future reference
- Collaborate with other teams to improve customer experience and expedite resolutions
- Stay informed about product updates and developments to provide accurate information to customers
- Fluency in Italian (written and spoken); English language skills are beneficial
- Previous experience in customer service or a similar role is preferred
- Excellent communication skills with a customer-oriented approach
- Ability to handle multiple inquiries in a fast-paced environment
- Familiarity with using customer support software systems is a plus
- Enthusiastic, proactive, and a quick learner
- Strong attention to detail and problem-solving skills
- Competitive Monthly Salary
- Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More..