Mercier Consultancy MD is pleased to announce an opening for Italian Speaking Customer Service Representatives for a leading Logistics Company based in Greece. This position is perfect for individuals who have a passion for logistics, supply chain solutions, and delivering excellent customer service. As a customer service representative, you will assist clients in Italian, providing them with the necessary support and information regarding their logistics needs.
Key Responsibilities
Key Responsibilities
- Handle customer inquiries related to logistics services, shipment tracking, and delivery schedules via phone, email, and chat in Italian
- Assist customers with service requests, pricing inquiries, and contract management
- Resolve customer complaints and issues efficiently, ensuring satisfaction and loyalty
- Document all customer interactions and maintain accurate records in the CRM system
- Collaborate with internal teams, including operations and dispatch, to provide timely support to customers
- Stay informed about logistics trends and service offerings to enhance customer interactions
- Fluency in Italian (both written and spoken) is essential; knowledge of Greek or English is advantageous
- Previous experience in customer service, preferably within the logistics or transportation industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a customer-focused mindset
- Ability to multitask and manage time effectively in a fast-paced environment
- Proficiency in using customer service software and CRM applications
- Willingness to work flexible hours, including evenings and weekends if required
- Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More..