Job Type
Full-time
Description
Job Summary
We are looking for a motivated and skilled IT Systems Administrator to join our dynamic IT team, providing support for a rapidly growing company that operates in the car wash industry. This hybrid role requires a proactive individual with some or extensive experience in IT support and a proven ability to manage tasks ranging from helpdesk support to Office 365 administration. The ideal candidate is flexible, detail-oriented, and thrives in a fast-paced, team-oriented environment. If you are a doer, a go-getter, and someone with grit, we want to hear from you!
Key Responsibilities
IT Administration Support
Required
Salary Description
$34.62 - $36.54
Full-time
Description
Job Summary
We are looking for a motivated and skilled IT Systems Administrator to join our dynamic IT team, providing support for a rapidly growing company that operates in the car wash industry. This hybrid role requires a proactive individual with some or extensive experience in IT support and a proven ability to manage tasks ranging from helpdesk support to Office 365 administration. The ideal candidate is flexible, detail-oriented, and thrives in a fast-paced, team-oriented environment. If you are a doer, a go-getter, and someone with grit, we want to hear from you!
Key Responsibilities
IT Administration Support
- Handle Level 2 - Level 3 IT helpdesk support escalations, resolving technical issues efficiently and effectively.
- Office 365 administration, including user account management, license assignments, and troubleshooting, patch management.
- Manage groups (Microsoft 365 groups, distribution lists, security groups).
- Configure multi-factor authentication (MFA).
- Monitor and respond to security alerts in Microsoft Defender
- Point of Sale (POS) application support and assist end-users with related issues.
- Provide network troubleshooting for connectivity issues and escalate as needed.
- Deliver VIP support for executive-level staff, ensuring top-tier service.
- Utilize Splashtop or NinjaOne for end-user remote support.
- Diagnose and escalate Cybersecurity, Helpdesk, network, and POS issues as appropriate.
- Respond to cybersecurity incidents and collaborate with the team to ensure system integrity.
- Triage support tickets to appropriate internal teams or external vendors, ensuring timely resolutions.
- Manage and document IT incidents using Halo ticketing software, maintaining accurate and detailed records.
- Oversee employee onboarding and offboarding processes, including account setup and access management.
- Laptop hardware repairs, OS imaging and deployment.
- Maintain and update IT documentation, ensuring clarity and accessibility for the team (Hudu experience is a plus).
- e-waste processing experience.
- Participate in rotational on-call support, addressing after-hours IT needs. (Weekends: 9:00 AM – 7:00 PM (currently). On-call support is only required for critical issues, and the volume of issues during these hours is typically very low).
- Provide phone support with a focus on excellent customer service.
- Collaborate effectively with team members and work independently with minimal managerial oversight.
- Document technical solutions and take comprehensive notes for reference and knowledge sharing.
- Provide basic audio and video support for meetings and presentations.
- Exhibit the ability to multitask and adapt to shifting priorities in a fast-paced environment.
Required
- Hands-on experience with Office 365 administration.
- Network printer troubleshooting and support experience.
- Knowledge of basic network troubleshooting principles.
- Strong written and verbal communication skills.
- Ability to work flexibly, multitask effectively, and thrive under pressure.
- Strong team player with the ability to work independently and take initiative.
- Excellent problem-solving skills and a proactive attitude.
- Experience with employee onboarding/offboarding processes.
- Prior exposure to cybersecurity incident management.
- Occasional travel. (1 to 2 trips annually max).
- Familiarity with Splashtop or NinjaOne for remote support.
- Experience with ticketing software.
- Dell Latitude, Microsoft Surface, and Apple macOS experience.
- Background in providing VIP-level support.
- Windows PowerShell Experience
- Intune Device Patching Experience
- Exchange & Teams Admin Center Experience
- Opportunity to work in a collaborative and innovative environment.
- Exposure to diverse technical challenges across IT operations.
- Room for professional growth and skill development.
Salary Description
$34.62 - $36.54