About Our Client
The organization operates within the financial services industry, focused on making financial goals accessible to underserved individuals. It addresses the challenge of providing affordable and responsible credit, along with tools for intelligent borrowing, savings, and budgeting. Since its inception, the program has delivered billions in credit and savings, helping members improve their financial stability and build better futures.
About the Opportunity
The IT Support Specialist provides first-line technical support to employees, resolving hardware, software, and connectivity issues to ensure smooth daily operations. This entry-level role supports the organization's mission by enabling staff to effectively use technology tools and platforms.
It offers hands-on experience with modern cloud and endpoint management systems in a fast-paced environment, providing a foundation for career growth in IT support.
Responsibilities
- Provide first-line support for hardware, software, and account issues via IT Service Desk channels
- Troubleshoot Windows, macOS, and mobile device problems; escalate complex incidents
- Configure and deploy laptops, peripherals, and mobile devices for new and existing employees
- Use remote support tools to assist end users and perform troubleshooting
- Support onboarding and offboarding with account setup, device provisioning, and access management
- Maintain IT asset inventory, conduct audits, and ensure hardware compliance
- Learn and support mobile device management tools for basic configuration and updates
- Document procedures, update knowledge bases, and contribute to process improvements
- Collaborate with IT team to identify recurring issues and recommend solutions
- Deliver professional and empathetic customer service in all interactions
Requirements
- 0–2 years of experience in IT support, help desk, or technical assistance
- Basic understanding of Windows and macOS operating systems, user account management, and software installation
- Basic network knowledge including Wi-Fi, IP troubleshooting, and VPN
- Strong communication skills for explaining technical concepts to non-technical users
- Familiarity with Microsoft 365 and cloud identity platforms like Okta
- Willingness to learn new technologies and incorporate feedback
- Good organizational skills to manage multiple support requests
- Associate degree in Computer Science, Information Systems, or equivalent practical experience
Preferred
- Experience in Service Desk or End User Support in corporate or financial services settings
- Exposure to MDM tools such as Intune, Jamf, or Tanium
- Knowledge of VPN solutions like ZScaler and collaboration tools like Zoom or Slack
- CompTIA A+ or equivalent entry-level IT certification
- Interest in advancing in IT Support, Systems Administration, or Cloud Technology
Compensation
- Base hourly rate: $31.29 – $46.94 for this full-time position
- Hourly rates vary based on role, location, and experience
- Compensation details listed reflect only the hourly rate and exclude other benefits
Equal Opportunity Statement
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company's career page or ATS.