We are seeking a proactive and collaborative IT Support Engineer to provide high-quality 2nd-level support to our global teams. This role focuses on user support, troubleshooting, endpoint management, and maintaining a secure and compliant IT environment across our Mac OS, Google Workspace, and Office 365 environments.
The ideal candidate is detail-oriented, service-focused, and comfortable working in an environment governed by ISO 27001 and PCI-DSS controls.
Key Responsibilities
Requirements
The ideal candidate is detail-oriented, service-focused, and comfortable working in an environment governed by ISO 27001 and PCI-DSS controls.
Key Responsibilities
- Provide 2nd-level support to internal users across multiple regions remotely
- Support and troubleshoot Mac OS devices, hardware, and peripherals
- Administer and support Google Workspace and Office 365 environments
- Manage and maintain endpoints using Jamf (policies, configuration, compliance)
- Lead and execute onboarding and offboarding processes, including account provisioning, equipment preparation, and access removal
- Perform user access management, including regular access reviews and ensuring that least-privilege access principles are maintained
- Troubleshoot and support Cloudflare products, including Cloudflare WARP, and assist with identity/access workflows
- Maintain accurate IT asset inventories and ensure full device lifecycle tracking
- Carry out vulnerability management and patch management tasks across supported systems
- Support daily use and troubleshooting of Slack, Atlassian (Jira/Confluence), and other collaboration platforms
- Document troubleshooting steps and procedures and contribute to the internal knowledge base
Requirements
- 3+ years of experience in IT Support or a similar user-facing technical role
- Strong experience with Mac OS support and administration
- Hands-on experience with Jamf for device management
- Working knowledge of Google Workspace and Office 365
- Experience executing and improving onboarding and offboarding workflows, including provisioning, hardware setup, and access lifecycle
- Experience performing user access reviews, creating access requests, and coordinating approvals
- Practical experience with vulnerability management and patch management
- Experience in maintaining and reconciling asset inventory systems
- Operational experience in ISO 27001 and PCI-DSS regulated environments
- Clear communication skills and ability to support users of varying technical levels
- Proactive, positive mindset, strong attention to detail, and collaborative approach
- Nice-to-Have (Desirable)
- Experience with Google Cloud Platform (GCP)
- Familiarity with Cloudflare Zero Trust / Access
- Understanding of secure workstation baselines and endpoint hardening
- Awareness of identity and authentication models (SSO, MFA, Conditional Access)
- Previous experience in SaaS, fintech, startup, or scale-up environments
- Personal Attributes
- Proactive, positive, and solution-oriented mindset
- Detail-oriented and methodical in follow-through and documentation
- Team player who collaborates well across functional groups
- Comfortable working in a fast-paced, changing environment where ownership is key
- Salary: Up to £40,000 DOE
- Opportunity to help shape infrastructure strategy during AWS multi-org expansion
- Collaborative, security-first engineering culture
- Professional development and certification support
- Flexible working hours and opportunity to work abroad
- 28 days holiday + local bank holidays
- Private Medical Insurance + dependant cover (Vitality)