Remotehey

Cohera was born from the merger of 360 Destination Group and CSI DMC and brings together decades of destination management experience under one name. As a company that values innovation, creativity, and excellence, we pride ourselves on utilizing a unique and customized approach to deliver unforgettable events that leave our clients speechless.

We now find ourselves seeking an IT Specialist, who is organized, and provides technical support for all of our destinations!

This is what WE offer YOU...

• A competitive salary based on experience.
• Incentive eligibility based on program size and profitability.
• Health insurance coverage including medical, vision, and dental.
• Discretionary PTO for vacation and personal time, paid holidays, and paid sick leave accrued based on hours worked.
• 401(k) with employer match.
• Company-paid short term and long term disability insurance coverage.
• Company-paid $50,000 basic life insurance.
• Voluntary life insurance.
• Paid DMCP and/or CMP certification.
• Paid industry memberships.

As an IT SPECIALIST, you will...

• Provide Tier 1 support for desktops, laptops, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, and network issues via phone, email, chat, or in person.
• Guide users through troubleshooting steps using remote‑screen‑sharing software.
• Escalate complex technical issues to senior technicians or IT department leadership as needed.
• Support installation, configuration, and basic troubleshooting of Windows/macOS systems.
• Provide end-user support with Microsoft 365 services, Office apps, Teams/Zoom, and other collaborative tools and industry-specific SaaS applications.
• Manage user accounts, group memberships, and permissions within Microsoft 365, Entra ID, and other SaaS platforms.
• Support users with connectivity issues involving home & office Wi‑Fi and internet access.
• Assist remote staff with home‑office setup and device configuration.
• Support external IT vendors in monitoring and maintaining network performance and availability.
• Track and maintain IT equipment inventory and assist in recovery of end-user devices.
• Support imaging, setup, deployment, and recovery of end‑user devices.
• Encourage and reinforce security best practices such as MFA, proper password hygiene, and secure remote work habits.
• Help identify and report cybersecurity threats or vulnerabilities.
• Support compliance efforts for audits and data protection requirements.
• Participate in security awareness efforts and phishing reporting workflows.
• Assist in managing privilege and access request procedures.
• Follow IT procedures and contribute to maintaining user guides and troubleshooting documentation.
• Document support interactions in the IT ticketing system.
• Deliver clear, friendly, and effective communication to users of all technical levels.
• Educate users on technology tools, best practices, and self‑service resources.
• Escalate unresolved or complex issues to senior team members or specialized teams.

You will stand out from the crowd if you...

• Work as a productive team member, take initiative, act creatively, operate flexibly, and do everything with honesty, integrity, and with a focus on client satisfaction.
• Work well in a fast-paced team environment, work overtime when required, and deliver quality service to our clients.
• Act in a self-starting way, make good independent decisions, and take steps to complete work within time parameters.
• Generate new and innovative ways to improve our company's products and services.
• Recognize essential elements of a challenge and develop creative solutions.
• Are detail-oriented with vendor contracts, invoices, and agreement clauses.
• Respond quickly to changing circumstances and anticipate new developments where possible.
• Give and accept feedback constructively.
• Recognize and consider the client’s expectations and needs and have a “do what it takes” mentality.

We are seeking someone with...

• 2+ years of experience in IT support or a related technical role.
• Strong knowledge of computer operating systems (Windows/macOS).
• Familiarity with Microsoft 365, Teams, SharePoint, and Exchange.
• Experience with Active Directory/Entra ID, user provisioning, and permissions management.
• Basic skills in troubleshooting computer, connectivity, and login issues.
• Strong customer service and communication skills.
• Ability to prioritize tasks and work independently or collaboratively.
• Must successfully pass a background check in accordance with company policy and applicable laws.
• Associate or bachelor’s degree in Information Technology, Computer Science, or related field.
• Certifications such as CompTIA A+, Network+, Security+, Microsoft Credentials, or similar entry‑level certifications.
• Experience with help desk ticketing systems (ServiceNow, Jira Service Management, Freshservice, etc.).
• Exposure to remote‑support tools such as Quick Assist, TeamViewer, or similar.
• Basic understanding of networking concepts: TCP/IP, DNS, DHCP, VPN.

Job Conditions:

The specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually low. The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is:

• Frequently required to perform administrative and professional work using writing tools and electronic media.
• Required to be ambulatory to move around freely between buildings and between levels within buildings.
• Occasionally lift and/or move up to 30 pounds.
• Occasionally exposed to fumes or airborne particles and toxic or caustic chemicals associated with office work.

Job Scope & Disclaimer:

This job has recurring work situations involving moderate degrees of discretion. The need for accuracy and effective utilization of accepted policies and procedures is high. Errors in judgment and execution will waste time and resources, adversely impacting unit performance. Employees operate independently but work is verified by supervision. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Acknowledgements:

Cohera is an Equal Opportunity-Affirmative Action Employer / Disability / Veteran. Candidates who receive an offer of employment will be legally employed by 360 DG OCLA LLC dba 360 Destination Group until the organization transitions to Cohera LLC on April 1, 2026. Until that date, all employment-related documents including offer letters, agreements, and payroll records will reference 360 DG OCLA LLC dba 360 Destination Group. Upon transition, employment will transfer to Cohera LLC with no interruption to service, tenure, or benefits.