Náplň práce a zodpovednosti
Unilabs is on a journey to implement a new technology operating model, with a focus on centralising core services while retaining local expertise, optimizing supplier relationships, and aligning technology and location strategies. The aim is to enhance service delivery, improve efficiency, and support Unilabs' future long-term goals.
The Global Service Delivery and Platform Operations will cover the following ‘towers’ across all locations as and when Transformation has completed. Cloud & Hosting, Networks, End User Services and Integration will be in scope. Service Delivery is out of scope. The focus will be on delivering consistently and providing excellent customer service, to meet the needs and goals within our business.
Situated in market, the SK Service Delivery Manager will be responsible and key enabler for ensuring the successful transitioning of the services to the Global shared services model and the completion of the operational run transfer of service in the new operational delivery model. The role will be the conduit between the global operational delivery team and the country.
Key Responsibilities
Service Transformation
Accountable for the transition of global services to the local market
Act as the conduit between local operations and global shared services, to ensure the successful transition of the service.
Implement and integrate global service management tool e.g. ConnectWise to streamline operations and improve service delivery.
Work with the global service delivery resources and third-party suppliers and functional specialists to transfer the services and ensure a smooth transition and ongoing support.
Work with key stakeholders and in country teams on the proposed new ways of working, training and communications
Service Management
Oversee the delivery of IT services, ensuring alignment with business needs and evolution of consistent service level agreements (SLAs)
Monitor and improve service performance, implementing continuous service improvement initiatives to meet the needs of the business
Incident Management
Oversee and support in the coordination and resolution of IT incidents to minimise business impact whether a group managed service or an in-country isolated incident
Collaborate with problem management teams to develop permanent solutions for recurring incidents
Manage in country break fix suppliers
Manage local break fix teams or third-party suppliers
Identify training needs and facilitate development
Zamestnanecké výhody, benefity
Mobilný telefón
Vzdelávacie kurzy, školenia
Stravné lístky/príspevok na stravovanie
Bonusy/prémia
Možnosť home office
Notebook
Príspevok na dôchodkové/životné pripoistenie
Kafetéria
Zľava na firemné produkty/služby
Unilabs is on a journey to implement a new technology operating model, with a focus on centralising core services while retaining local expertise, optimizing supplier relationships, and aligning technology and location strategies. The aim is to enhance service delivery, improve efficiency, and support Unilabs' future long-term goals.
The Global Service Delivery and Platform Operations will cover the following ‘towers’ across all locations as and when Transformation has completed. Cloud & Hosting, Networks, End User Services and Integration will be in scope. Service Delivery is out of scope. The focus will be on delivering consistently and providing excellent customer service, to meet the needs and goals within our business.
Situated in market, the SK Service Delivery Manager will be responsible and key enabler for ensuring the successful transitioning of the services to the Global shared services model and the completion of the operational run transfer of service in the new operational delivery model. The role will be the conduit between the global operational delivery team and the country.
Key Responsibilities
Service Transformation
Accountable for the transition of global services to the local market
Act as the conduit between local operations and global shared services, to ensure the successful transition of the service.
Implement and integrate global service management tool e.g. ConnectWise to streamline operations and improve service delivery.
Work with the global service delivery resources and third-party suppliers and functional specialists to transfer the services and ensure a smooth transition and ongoing support.
Work with key stakeholders and in country teams on the proposed new ways of working, training and communications
Service Management
Oversee the delivery of IT services, ensuring alignment with business needs and evolution of consistent service level agreements (SLAs)
Monitor and improve service performance, implementing continuous service improvement initiatives to meet the needs of the business
Incident Management
Oversee and support in the coordination and resolution of IT incidents to minimise business impact whether a group managed service or an in-country isolated incident
Collaborate with problem management teams to develop permanent solutions for recurring incidents
Manage in country break fix suppliers
Manage local break fix teams or third-party suppliers
Identify training needs and facilitate development
Zamestnanecké výhody, benefity
Mobilný telefón
Vzdelávacie kurzy, školenia
Stravné lístky/príspevok na stravovanie
Bonusy/prémia
Možnosť home office
Notebook
Príspevok na dôchodkové/životné pripoistenie
Kafetéria
Zľava na firemné produkty/služby