IT Senior Support Engineer (Infrastructure and Network)
Ref: YC47006
A Japanese IT services company is currently recruiting a IT Senior Support Engineer to join its team based in Amsterdam.
In this role, you will provide technical support and infrastructure services to clients, working remotely with occasional on-site visits, while contributing to system integration and project delivery.
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WORK TYPE: Remote-based with 1–2 on-site visits per week
VISA SUPPORT: Not provided
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TYPE: Full-time
WORKING HOURS: 9:00-17:30 (1-hour lunch break), Monday to Friday
SALARY: €55k – 65k per annum (including Holiday allowance), depending on experience
START: ASAP
LOCATION: Amsterdam (Remote-based with 1–2 on-site visits per week)
Senior IT Support Engineer Main Responsibilities:
• Deliver technical support (L1–L3) to internal and external customers via remote and on-site channels, ensuring timely diagnosis and resolution of incidents
• Manage end-to-end support cases, maintaining high service quality and customer satisfaction
• Act as technical account manager and escalation point for multiple clients
• Design, implement, and maintain IT infrastructure and system integration solutions, including high-level and low-level architecture design
• Perform regular and on-demand system maintenance, ensuring stability, performance, and security compliance
• Monitor, manage, and maintain system assets, licenses, and documentation (e.g., asset inventory, runbooks, user manuals)
• Coordinate vendor support services and hardware/software lifecycle management
• Identify and mitigate security and quality risks, proactively preventing incidents and ensuring compliance with company policies and standards
• Gather and manage customer requirements (technical and non-technical), providing solution recommendations aligned with business needs
• Lead and mentor engineers, supporting knowledge sharing and capability development across teams
• Collaborate with stakeholders, proactively addressing technical challenges, improving workflows, and driving continuous improvement
Senior IT Support Engineer Ideal Candidate:
• 5+ years of experience in IT infrastructure support
• Strong knowledge of Windows OS (10/11), Windows Server (2016–2025), and Microsoft 365
• Experience with Active Directory, GPO, printers, and shared environments
• Solid networking knowledge (routers, firewalls, switches)
• Strong troubleshooting, documentation, and client communication skills
• Ability to work independently and manage multiple priorities
• Experience with VMware or Hyper-V
• IT-related certifications (Microsoft, Cisco, etc.)
• Japanese language skills
• Driving licence
** All applicants for the System Engineer must have the right to work in the country as the Company is not able to offer visa support.
*When contacting us, please include the job reference number (Ref: YC47006) at the top of your message.
If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.