Remotehey

Position:Internet-based Hotel Reservations Coordinator

Location:Remote

Job Type:Full-time

About HappyGo Travel Services:HappyGo Travel Services is a leading travel agency specializing in personalized travel experiences for clients worldwide. We are dedicated to delivering exceptional customer service and creating unforgettable journeys for our diverse clientele.

Responsibilities:

Reservation Management:

• Handle hotel reservations and bookings for clients, ensuring accuracy and adherence to their preferences
• Coordinate with hotels to confirm availability, rates, and special requests
• Provide recommendations and advice on accommodations based on client needs and budget
  
  

Customer Service:

• Respond to inquiries and assist clients with hotel-related queries promptly and professionally
• Resolve issues related to reservations, cancellations, and modifications efficiently
  
  

Documentation and Coordination:

• Maintain detailed records of reservations and client interactions using our CRM system
• Coordinate with other departments to ensure all travel arrangements align with client itineraries
  
  

Quality Assurance:

• Verify the accuracy of reservation details and ensure all client preferences are met
• Monitor booking confirmations and follow up to ensure seamless execution of hotel stays
  
  

Benefits:

• Competitive salary with performance-based bonuses
• Remote work opportunity, allowing for flexible hours and work-life balance
• Opportunities for professional development and training in the travel industry
• Access to exclusive travel discounts and perks
• Collaborative team environment with supportive colleagues
  
  

Basic Qualifications:

• Proven experience in a similar customer service role or within the travel industry
• Strong communication skills with fluency in written and spoken English (additional languages are a plus)
• Proficiency in using booking platforms and CRM systems
• Excellent problem-solving abilities and attention to detail
• Ability to work independently and as part of a team, with a customer-first mindset
  
  

Join us in making travel dreams a reality while providing unparalleled service to our valued clients at HappyGo Travel Services!

Powered by JazzHR

UsKlH8L31f