Location: Hybrid (work from home + on-site as needed)
Languages: Fluent English (French or Dutch is a strong plus)
About the role
We’re seeking an experienced Trainer & content author to design, develop, and deliver engaging training across insurance-related IT applications. You’ll assess needs, build content, deliver training (virtual & classroom), and drive adoption of new processes and tools across an international programme.
What you’ll do
- Design and author end-to-end training programs, courses, and materials for the CRS Ecosystem International Programme.
- Deliver workshops, classes, and seminars to audiences at all levels (online & on-site).
- Run training needs assessments; close skill gaps with targeted solutions.
- Measure effectiveness via assessments, feedback, and performance metrics; iterate for impact.
- Partner with SMEs and stakeholders to validate content.
- Maintain programme induction & training sites so content stays current and useful.
- Coach individuals needing extra support; aid change/adoption for new processes & apps.
- Produce and maintain manuals, lessons, evaluations, and self-serve resources.
What you’ll bring
- 10+ years on large-scale insurance/financial services projects; strong domain terminology.
- Proven IT trainer & content creator background.
- Excellent delivery skills (virtual & classroom) and stakeholder communication.
- Comfortable working across countries/cultures; fluent English; FR or NL a big advantage.
- Instructional design/training methodology certification (preferred).
- Relevant IT certs (e.g., Microsoft Certified Trainer (MCT)) highly desirable.
- LMS/e-learning and self-help tool familiarity; strong problem-solving and adaptability.
- SharePoint experience; meticulous attention to detail.
- Team player who drives continuous improvement and innovation.
Nice-to-have / mindset
- Adult learning principles & modern instructional design proficiency.
- Strong organization, prioritization, and deadline management.
- Ability to tailor learning to different styles/levels and evaluate outcomes effectively.