Your Role at a Glance
The IT Support Technician III is responsible for providing Tier 1 and some Tier 2 technical support to employees across all locations with a focus on employees in the EU and India. This role assesses and resolves support issues received via email, phone, ticketing system, focusing on troubleshooting hardware, software, and network problems for computer systems, tablets and mobile devices. The IT Support Technician III works independently to ensure the efficient operation of end-user devices, core business applications, and IT services, as well as collaborating with higher-level support teams to maintain a secure and productive IT environment.
How You’ll Drive Success
Technical Support & Troubleshooting
- Serve as the first point of contact to troubleshoot and resolve hardware, software, and general PC, network, and printer issues.
- Escalate unresolved issues to Level 2/3 teams, ensuring timely resolution for end users.
- Communicate with end users regarding the status of their individual issues.
- Support mobile devices using a Mobile Device Solution.
Ticketing & Documentation
- Properly document known workarounds and technology-related issues.
- Document and manage support tickets, reporting on organizational trends using ticketing software.
User & Device Management
- Assist with user onboarding, including account setup, access rights, password resets, MFA enrollment, and standard software installations.
- Maintain asset management of hardware and software inventory.
- Act as a point of contact for hardware vendors when repairs are necessary.
- Support the deployment of end user devices and assist with IT projects as directed.
Collaboration & Technology Improvements
- Work collaboratively with the Information Technology team to provide feedback and recommendations related to technology.
- Make recommendations on hardware and software purchases relevant to technology changes.
- Assist other IT team members and perform other duties as needed or required.
The Talents We’re Seeking
Education & Experience
- Completed upper secondary education (Gymnasieexamen or equivalent).
- Bachelor’s degree (Kandidatexamen) in Computer Science or a related field preferred.
- 4–5 years of relevant work experience in a technology support capacity, including troubleshooting computers, hardware setup, software installation, maintenance, and repair.
- Knowledge of IT infrastructure, web and mobility technologies, WAN and LAN networking.
- Experience with Microsoft technology stack (Office, Windows, Teams, Active Directory, Intune, Azure).
Other Skills & Expectations
- Above average communication skills, both written and verbal, able to provide accurate and timely information in a clear manner.
- Proven time management, organization, attention to detail, and multi-tasking skills.
- Excellent conflict resolution and active listening abilities.
- Experience working successfully in a team environment.
- Strong analytical reasoning and data reporting skills.
- Ability to work independently with little supervision.
- Ability to support global end users using remote support technologies.
Who We Are
At Mastercam, we do not just keep pace with manufacturing—we set the pace. For over 40 years, we have been the name behind the breakthroughs, the partner for those who refuse to settle. When the industry says “too complex,” we say, “challenge accepted.”
We are more than software. We are a movement of makers, innovators, and problem-solvers driving transformation across the globe.
Backed by a network of 400 Channel Partners and a thriving developer community, Mastercam delivers the tools and expertise to turn ambitious ideas into flawless reality. From aerospace to automotive, medical to education, we empower manufacturers to push boundaries and redefine what is possible.
As part of Intelligent Manufacturing and the Sandvik Group, we are leading the charge in digital transformation. Our team of 350+ professionals is united by a single mission: to help achieve precision, productivity, and performance without compromise.
Our Core Values? They are not just words. They are how we win:
- Winning Together: Collaboration is not optional—it is the engine that drives us.
- Curiosity: We question, we explore, we innovate. Every day.
- Responsibility: Safety, integrity, and sustainability aren’t boxes to check—they are the foundation of trust.
- Customer-Focused: We listen. We adapt. We deliver. Always.
Innovation. Collaboration. Growth. That is the Mastercam way. Explore more at www.mastercam.com, connect on LinkedIn, and join the conversation with #mastercam.
The next big challenge is waiting—are you ready to accept?
It is the policy of the company to provide equal employment opportunities to all employees and employment applicants without regard to race, color, religion, sex, or national origin or any other classification protected by applicable local or state laws.
EOE/M/F/Vet/Disabled are encouraged to apply.
We are an E-Verify Employer.