Role: Bilingual L1 IT Service Desk
Location: Halifax – Remote
Hiring: Contract
This is French Bilingual Remote Job
Responsibilities:
Manage inbound requests for support via multiple channels including Chat, Telephone, Automated Email, Portal Generated requests.
Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software, and peripherals.
Answers the help desk line and responds to users’ requests regarding computer systems.
Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
Manage inbound requests for support via multiple channels including Chat, Telephone, Automated Email, Portal Generated requests.
Maintains user information and documentation.
Participates in ensuring that client requests via the ticketing system are managed to closure.
Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software, and peripherals.
Answers the help desk line and responds to users’ requests regarding computer systems.
Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
Participates in ensuring that client requests via the ticketing system are managed to closure
Ability to develop business relationships and communicate effectively with the user community.
Basic trouble shooting skills.
Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment