L1 Support (Level 1 – Frontline / Helpdesk)
Purpose: First point of contact; quick resolution and triage.
Automobile domain experience is mandatory
One year Fixed Term Contract (possibility of extension)
Typical Responsibilities
- User assistance: login issues, password resets, access/role problems
- Basic “how-to” questions (RO creation, invoicing, posting, reports)
- Data entry errors and minor configuration checks
- Incident logging, categorization, and escalation to L2 when needed
- Basic checks (system status, connectivity, browser/device issues)