This is a remote position.
About CYB Human Resources
CYB Human Resources is a national HR consulting firm supporting small to mid-sized businesses across the U.S. We act as our clients’ outsourced HR department, providing compliant, practical, and people-first HR guidance.
As we continue to grow, we are strengthening our internal HR operations structure to support our consultants, HR assistants, and leadership team. This role is a critical part of that structure and is designed to reduce HR Consultant leadership involvement in day-to-day execution while maintaining high-quality HR support for clients.
Why This Role Matters at CYB
Candidates who do not complete the assessment will not be considered for this job.
Position Summary
The HR Operations & Investigations Manager is a hands-on execution and oversight role responsible for managing internal HR workflows, overseeing investigations and employee relations matters, and serving as a key escalation point for HR Assistants.
This role includes limited client-facing interaction related to investigations, complaints, and escalations, but does not involve completely owning client relationships, leading recurring client meetings, or setting an entire HR strategy.
This position exists to absorb operational HR work, manage investigations, and prepare CYB HR Consultant and leadership with clear summaries and recommendations, allowing CYB leadership to focus on strategy, business development, and high-level client relationships.
Key Responsibilities
HR Operations & Internal Oversight
Oversee day-to-day HR execution across multiple client accounts
Review and approve HR work prepared by HR Assistants before it is client-facing
Serve as the first escalation point for HR Assistants on:
Employee relations questions
Documentation and compliance concerns
Investigation intake and next steps
Ensure timely, accurate, and professional HR responses
Investigations & Employee Relations Support (Limited Client-Facing)
Take escalated client calls related to complaints, hotline issues, and investigations (HR Assistants take the initial calls and provide initial triage packets for initial review)
Coordinate and oversee investigations, including:
Assigning fact-gathering tasks to HR Assistants
Reviewing notes, timelines, and documentation
Ensuring consistency, neutrality, and compliance in investigative steps
Identify and immediately escalate high-risk matters (including harassment, discrimination, retaliation, wage and hour issues, or threats of litigation) to CYB leadership and external counsel in accordance with CYB protocols
Prepare alongside the HR Assistants clear investigation summaries outlining:
Allegations and key facts
Risk considerations
Documentation status
Participate in occasional Zoom client meetings (investigations with employees, briefing owners or leadership) to review investigation findings and process
Escalate investigations to CYB HR Consultants and leadership with recommendations; final decisions remain with leadership
Research, Compliance Monitoring & Legal Intelligence
Independently research and monitor federal, state, and local employment law changes impacting CYB’s nationwide client base
Analyze statutes, agency guidance, and regulatory updates to identify risk, applicability, and required action
Synthesize complex legal and compliance information into clear, practical, bite-sized summaries for internal teams and client-facing use
Prepare concise compliance digests and updates that clearly explain:
What changed
Who is impacted
Risk considerations
Recommended next steps
Proactively flag emerging compliance trends or risks and support the development of internal compliance resources and trackers
Demonstrate strong judgment and clarity when translating legal requirements into actionable HR guidance for non-legal audiences
HR Assistant Management & Quality Control
This role has direct supervisory responsibility for HR Assistants, including performance feedback and development input.
Directly supervise HR Assistants, including reviewing and approving client-facing emails and communications for accuracy, tone, and compliance
Provide ongoing coaching and performance management related to HR fundamentals, compliance judgment, and adherence to CYB standards
Establish, enforce, and continuously improve consistent workflows, quality controls, and expectations for assistant-level work
Organization, Workflow, HR Consultant & Leadership Support
Track HR tasks, deadlines, and escalations across the team
Maintain clear internal documentation and hand offs
Prepare HR Consultants for meetings by summarizing issues, risks, and recommended next steps
Flag patterns, gaps, or risks across client work for HR Consultant and leadership awareness
Support improvements to internal HR processes and efficiency
Important Role Clarification
This role:
Includes limited client-facing interaction for investigations and escalations
Does not independently own client relationships
Does not lead recurring client meetings
Does not set HR strategy or make final decisions
Success in this role is measured by:
Reduced leadership involvement in daily HR execution
Quality and timeliness of investigation management
HR Assistant independence and performance
Clear, concise escalation and preparation for leadership's meetings and client interactions
Requirements
Required Qualifications
6+ years of progressive HR experience in generalist, HR operations, or HR management roles
Demonstrated experience managing employee relations issues and investigations end-to-end, including interviews, documentation, and advising on next steps.
Demonstrated proficiency in HR compliance fundamentals, including federal and multi-state employment laws.
Demonstrated ability to manage multiple projects, clients, and employees simultaneously while maintaining accuracy and performance under pressure.
Proficient in reviewing HR documentation and communications for accuracy and compliance
Comfort handling sensitive conversations with clients and employees
Strong judgment, organization, and follow-through
Excellent communication skills (written & verbal)
Familiarity with workflow/project management tools
Proficiency with Microsoft 365 and HRIS platforms (Gusto, Rippling, or similar)
Experience using AI tools such as ChatGPT for drafting support
Preferred (Not Required)
PHR or SHRM-CP certification (or willingness to pursue in the future)
Experience working with small & growing businesses (20-100 EEs)
Experience in a consulting or outsourced HR environment
Multi-state HR exposure
Benefits
Work Environment & Benefits
100% remote
Monday-Friday, 8:00 AM-5:00 PM Mountain Time (Some flexibility will be required to support time-sensitive investigations or client escalations across time zones.)
Professional home office setup and reliable high-speed internet required