Job Type
Full-time
Description
Job Title: Help Desk Technician
Job Location: Fully Remote
Job Type: Full time 40 hours
Travel Requirement: Up to 25%
Clearance: Secret
Citizenship: US Citizens required
The Help Desk Technician (TIER III) serves as a critical enabler for supporting Department of defense and commercial Mobile Device Management (MDM) environments. This role goes beyond traditional help desk support and requires technical expertise, independent problem-solving capability, and direct customer engagement. The Help Desk Technician will serve as a trusted technical SME supporting system administration, secure network integration, and operational trouble shooting across complex environments.
Responsibilities
At Sherpa 6 we love to solve problems and provide the best solutions for our customers. Our approach to a problem is to find a user-focused and design-driven solution that is simple yet functional and effective. We are a group of enthusiastic forward-thinkers who are excited to build amazing solutions with bleeding-edge technology. We hire people who are forward thinkers, passionate about what they do, love to collaborate and want to constantly learn. We enjoy what we do and we're not afraid to put the extra effort in to accomplish the mission; call us Sherpas. As a Service-Disabled Veteran Owned Small Business, we know what it means to serve. We have made it our mission to be the leaders in solutions that protect and give our Warfighters the edge they need when put into harm's way.
Background/Drug Screening
Successful completion of a pre-employment background & drug screening will be required as a condition of hire.
ADA
Sherpa 6 will make reasonable accommodations in compliance with the Americans with Disabilities Act 1990.
EEO/AA
Sherpa 6 does not discriminate based on race, color, national origin, sex, religion age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/opportunity/affirmative action employer.
Benefits
We offer a competitive benefits package, covering the cost of medical for you and your family; we also offer dental, vision, health and wellness benefits and a generous retirement savings plan. We believe that our employees can manage their workload and their personal life, therefore we extend a generous PTO policy. This allows our employees to balance their lives as they see fit.
Salary Range
The proposed salary range is reflective across all Sherpa 6 locations, years of experience, and skill levels. Salary negotiations will be based on a host of factors including but not limited to your geographic location, prior experience, relevant skills, education, and certifications.
Salary Description
$70,000 - $95,000
Full-time
Description
Job Title: Help Desk Technician
Job Location: Fully Remote
Job Type: Full time 40 hours
Travel Requirement: Up to 25%
Clearance: Secret
Citizenship: US Citizens required
The Help Desk Technician (TIER III) serves as a critical enabler for supporting Department of defense and commercial Mobile Device Management (MDM) environments. This role goes beyond traditional help desk support and requires technical expertise, independent problem-solving capability, and direct customer engagement. The Help Desk Technician will serve as a trusted technical SME supporting system administration, secure network integration, and operational trouble shooting across complex environments.
Responsibilities
- Serve as a Tier III Help Desk Technician and Technical SME supporting DOD and commercial MDM Solutions.
- Independently diagnose, troubleshoot, and resolve complex technical issues across Linux, Windows, Android, and iOS platforms.
- Deploy, configure, manage, and maintain virtualized environments using Hyper-V and VirtualBox.
- Manage technical stakeholder relationships and provide professional, customer-facing technical guidance.
- Capture detailed bug reports, perform root cause analysis, and contribute to internal documentation and process improvement.
- Serve as a Tactical Network and Mobile Systems Integration SME for the customer.
- Manage server infrastructure to include building, maintaining and training on OpenVPN Server, Email servers, Active Directory, Open LDAP servers.
- Create, implement and maintain Public Key Infrastructure (PKI) components, including Root and intermediate Certificates Authorities (CA), Server and Client certificates, trust chain validation and certificate Lifecycle management.
- Configuration, support, and troubleshooting expertise in computer, server, and network environments.
- Build, administer, and demonstrate demo and trial environments to support customer onboarding and training.
- Apply and validate DISA STIG configurations to multiple operating systems.
- Support on-site customer installations, training events, and operational field activities as required.
- Proficiency in current Microsoft desktop and Azure server operating systems.
- Exceptional problem-solving skills for resolving issues with complex systems.
- Familiarity with TAK and Mission Command Systems, along with experience in fielding Army systems.
- Knowledge of network encryption methods, both hardware and virtual.
- Familiarity with mobile device management tools and policy management.
- Proficiency in MS Office Tools, data management, analysis, standards, and communication skills (verbal and written).
- Expertise in Network Operations Convergence technical design, methodologies, project, and process.
- Cloud infrastructure and architecture knowledge.
- Understanding of firewalls, ports, and protocols.
- Experience in deploying and troubleshooting containerized services.
- Ability to review logs and analyze data.
- Familiarity with VPNs, DNS, and scripting (Linux OS).
- Understanding of Active Directory, x509 public key PKI, client and server certificates, and certificate authorities.
- Must be a US citizen and pass a background check and drug screening
- Linux
- Docker
- Ansible
- Postgres database management, CLI database manipulation, CLI database queries
At Sherpa 6 we love to solve problems and provide the best solutions for our customers. Our approach to a problem is to find a user-focused and design-driven solution that is simple yet functional and effective. We are a group of enthusiastic forward-thinkers who are excited to build amazing solutions with bleeding-edge technology. We hire people who are forward thinkers, passionate about what they do, love to collaborate and want to constantly learn. We enjoy what we do and we're not afraid to put the extra effort in to accomplish the mission; call us Sherpas. As a Service-Disabled Veteran Owned Small Business, we know what it means to serve. We have made it our mission to be the leaders in solutions that protect and give our Warfighters the edge they need when put into harm's way.
Background/Drug Screening
Successful completion of a pre-employment background & drug screening will be required as a condition of hire.
ADA
Sherpa 6 will make reasonable accommodations in compliance with the Americans with Disabilities Act 1990.
EEO/AA
Sherpa 6 does not discriminate based on race, color, national origin, sex, religion age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/opportunity/affirmative action employer.
Benefits
We offer a competitive benefits package, covering the cost of medical for you and your family; we also offer dental, vision, health and wellness benefits and a generous retirement savings plan. We believe that our employees can manage their workload and their personal life, therefore we extend a generous PTO policy. This allows our employees to balance their lives as they see fit.
Salary Range
The proposed salary range is reflective across all Sherpa 6 locations, years of experience, and skill levels. Salary negotiations will be based on a host of factors including but not limited to your geographic location, prior experience, relevant skills, education, and certifications.
Salary Description
$70,000 - $95,000