Job Title - Privacy Support Specialist
Work Type: Remote
Duration – 6 months
JOB SUMMARY
Job Description: Privacy Support Specialist
Responsibilities
Become an expert in all products and privacy practices
Respond to user support cases in a high-volume environment
Clearly and empathetically communicate with a wide range of user personas
Prioritize critically and comfortably adapt to an ever-evolving product landscape
Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user privacy issues, both individually and at scale
Provide suggestions for improving user privacy through support processes as well as to increase efficiency and drive down contact rates
You might be a good fit if you:
Have 2+ years of experience with high volume product support, preferably in a second tier or escalated support team, including 6+ months in a privacy-specific support role
Have demonstrated an ability to thrive in fast-paced, reactive situations
Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a user’s question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying resolution
Have crisp but kind written communication skills and a deep care for the details
Enjoy helping others learn about privacy concepts and features
Are persistent and curious; you delight in the hunt of tracking down a bug or issue, and are energized by fixing this for all similar users going forward
Have experience contributing to the foundations of a support team – this is essential, highly valuable, but often unglamorous work
Are proficient at working in a technical environment and are interested in ’s products and/or privacy practices
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 lClientations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran