Remote position within the United States; candidates must be physically located in the U.S.
Applicants must be legally authorized to work in the United States and able to perform duties remotely with reliable internet access
Willingness to complete a background screening and participate in occasional after-hours or on-call coverage across U.S. time zones is required
Industry and Sector
Energy services and power infrastructure. The organization supports distributed teams across the United States by delivering mission-critical IT services that ensure system availability, secure access, and operational continuity for remote employees and field technicians.
Job Title
IT Help Desk Specialist (Remote — United States)
About The Role
We are seeking a remote IT Help Desk Specialist to provide first- and second-level technical support to a geographically distributed workforce. This role involves troubleshooting hardware, software, identity, and connectivity issues, managing support requests through resolution, and maintaining secure access for personnel supporting energy and power operations.
Key Responsibilities
Provide technical support through multiple channels, resolving endpoint, Microsoft 365, and authentication-related issues in alignment with service-level targets
Manage user accounts, permissions, and access controls within Active Directory and Azure AD, including onboarding and offboarding activities
Support secure remote access and VPN connectivity while troubleshooting basic network issues
Document incidents, resolutions, and escalations in a ticketing system and contribute to internal knowledge resources
Deploy, configure, and maintain Windows and macOS endpoints using remote management tools and standardized images
Participate in scheduled shifts, on-call rotations, and coordinated incident response efforts during outages or high-impact events
Required
Skills and Qualifications
Minimum of two years of hands-on help desk or technical support experience supporting remote users in a live production environment
At least one year of experience supporting Windows 10/11 and Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive
Experience with Active Directory user administration and foundational Azure AD concepts
Demonstrated use of ticketing systems with strong documentation practices and adherence to service-level objectives
Working knowledge of VPN technologies and remote access tools, along with basic network troubleshooting skills
CompTIA A+ certification or equivalent practical troubleshooting experience
Foundational understanding of incident management practices aligned with ITIL principles
Preferred
Experience managing endpoints using Microsoft Intune or SCCM
ITIL Foundation or similar service management certification
Hands-on macOS support experience
Exposure to Azure AD Connect, multi-factor authentication, single sign-on, and conditional access policies
PowerShell scripting for automation or bulk administrative tasks
Experience with remote monitoring tools, asset tracking systems, and endpoint security solutions
Professional Attributes
Strong customer service orientation with effective verbal and remote communication skills
Clear and concise written communication for ticket updates and documentation
Ability to prioritize, troubleshoot, and resolve issues efficiently under time constraints
Collaborative team mindset with flexibility to support rotating schedules and incident response
Patience, empathy, and professionalism when assisting end users
Strong organizational skills, adaptability, and commitment to continuous learning
Work Requirements
U.S.-based candidates with authorization to work remotely
Minimum Of Two Years Of Relevant Technical Support Experience
Availability for occasional after-hours or on-call support as needed
Strong written and verbal communication skills for remote troubleshooting
Relevant technical certifications are considered an advantage
Benefits And Workplace Culture
Comprehensive medical, dental, and vision coverage with employer contributions
Retirement savings plan with employer matching
Paid time off, company holidays, sick leave, and paid parental leave for eligible employees
Remote-first work environment with flexible scheduling and home office support
Company-issued equipment and ongoing IT support
Annual professional development and certification reimbursement
Employee wellness programs, recognition initiatives, and support resources
Volunteer time off and employee referral incentives
Application Process
Applications must be submitted through the official careers platform or the job board where this listing appears. Only submissions made through approved hiring channels will be reviewed.
Required Application Materials
Current resume or curriculum vitae
Brief cover letter outlining relevant technical support and remote work experience
Documentation of relevant certifications or equivalent hands-on experience
Optional professional profile or portfolio link
What To Expect
Applicants will receive confirmation of submission through the hiring system. Qualified candidates will be contacted to participate in virtual interviews and technical assessments. Accommodations for the application or interview process may be requested through the careers platform support options.
Candidates are encouraged to highlight experience with Microsoft 365, Active Directory, VPN technologies, and remote support tools, as well as any applicable certifications or enterprise support experience.
Skills: access,active directory,troubleshooting,servicenow,operations,microsoft,incident management
Applicants must be legally authorized to work in the United States and able to perform duties remotely with reliable internet access
Willingness to complete a background screening and participate in occasional after-hours or on-call coverage across U.S. time zones is required
Industry and Sector
Energy services and power infrastructure. The organization supports distributed teams across the United States by delivering mission-critical IT services that ensure system availability, secure access, and operational continuity for remote employees and field technicians.
Job Title
IT Help Desk Specialist (Remote — United States)
About The Role
We are seeking a remote IT Help Desk Specialist to provide first- and second-level technical support to a geographically distributed workforce. This role involves troubleshooting hardware, software, identity, and connectivity issues, managing support requests through resolution, and maintaining secure access for personnel supporting energy and power operations.
Key Responsibilities
Provide technical support through multiple channels, resolving endpoint, Microsoft 365, and authentication-related issues in alignment with service-level targets
Manage user accounts, permissions, and access controls within Active Directory and Azure AD, including onboarding and offboarding activities
Support secure remote access and VPN connectivity while troubleshooting basic network issues
Document incidents, resolutions, and escalations in a ticketing system and contribute to internal knowledge resources
Deploy, configure, and maintain Windows and macOS endpoints using remote management tools and standardized images
Participate in scheduled shifts, on-call rotations, and coordinated incident response efforts during outages or high-impact events
Required
Skills and Qualifications
Minimum of two years of hands-on help desk or technical support experience supporting remote users in a live production environment
At least one year of experience supporting Windows 10/11 and Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive
Experience with Active Directory user administration and foundational Azure AD concepts
Demonstrated use of ticketing systems with strong documentation practices and adherence to service-level objectives
Working knowledge of VPN technologies and remote access tools, along with basic network troubleshooting skills
CompTIA A+ certification or equivalent practical troubleshooting experience
Foundational understanding of incident management practices aligned with ITIL principles
Preferred
Experience managing endpoints using Microsoft Intune or SCCM
ITIL Foundation or similar service management certification
Hands-on macOS support experience
Exposure to Azure AD Connect, multi-factor authentication, single sign-on, and conditional access policies
PowerShell scripting for automation or bulk administrative tasks
Experience with remote monitoring tools, asset tracking systems, and endpoint security solutions
Professional Attributes
Strong customer service orientation with effective verbal and remote communication skills
Clear and concise written communication for ticket updates and documentation
Ability to prioritize, troubleshoot, and resolve issues efficiently under time constraints
Collaborative team mindset with flexibility to support rotating schedules and incident response
Patience, empathy, and professionalism when assisting end users
Strong organizational skills, adaptability, and commitment to continuous learning
Work Requirements
U.S.-based candidates with authorization to work remotely
Minimum Of Two Years Of Relevant Technical Support Experience
Availability for occasional after-hours or on-call support as needed
Strong written and verbal communication skills for remote troubleshooting
Relevant technical certifications are considered an advantage
Benefits And Workplace Culture
Comprehensive medical, dental, and vision coverage with employer contributions
Retirement savings plan with employer matching
Paid time off, company holidays, sick leave, and paid parental leave for eligible employees
Remote-first work environment with flexible scheduling and home office support
Company-issued equipment and ongoing IT support
Annual professional development and certification reimbursement
Employee wellness programs, recognition initiatives, and support resources
Volunteer time off and employee referral incentives
Application Process
Applications must be submitted through the official careers platform or the job board where this listing appears. Only submissions made through approved hiring channels will be reviewed.
Required Application Materials
Current resume or curriculum vitae
Brief cover letter outlining relevant technical support and remote work experience
Documentation of relevant certifications or equivalent hands-on experience
Optional professional profile or portfolio link
What To Expect
Applicants will receive confirmation of submission through the hiring system. Qualified candidates will be contacted to participate in virtual interviews and technical assessments. Accommodations for the application or interview process may be requested through the careers platform support options.
Candidates are encouraged to highlight experience with Microsoft 365, Active Directory, VPN technologies, and remote support tools, as well as any applicable certifications or enterprise support experience.
Skills: access,active directory,troubleshooting,servicenow,operations,microsoft,incident management