Your expertise shapes our business
At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit team passionate about making a global impact.
Our commitment to Diversity, Equity and Inclusion (DEI)
The CWB Group believes that diversity and inclusion among our employees is critical to our success, and we seek to recruit, develop and retain the most talented employees from a diverse candidate pool.
Work with us and achieve your career goals
For almost 75 years, our employees have been the backbone of our business, driving our success and extraordinary reputation. We challenge our employees to take charge of their careers and provide growth opportunities, tools and resources to reach their goals.
What To Expect
As Help Desk Specialist, you are responsible for delivering and supporting end users regarding how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes:
Information Systems Support
What You Bring To The Table
The CWB Group is committed to providing accommodation to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us when applying and we will work with you to meet your needs. We welcome applications from all qualified individuals; however, only those under consideration will be contacted. Apply today!
Note: CWB does not presently use Artificial Intelligence (AI) in our recruitment and selection processes.
At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit team passionate about making a global impact.
Our commitment to Diversity, Equity and Inclusion (DEI)
The CWB Group believes that diversity and inclusion among our employees is critical to our success, and we seek to recruit, develop and retain the most talented employees from a diverse candidate pool.
Work with us and achieve your career goals
For almost 75 years, our employees have been the backbone of our business, driving our success and extraordinary reputation. We challenge our employees to take charge of their careers and provide growth opportunities, tools and resources to reach their goals.
What To Expect
As Help Desk Specialist, you are responsible for delivering and supporting end users regarding how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes:
Information Systems Support
- Maintain and support internal applications software
- Test new versions prior to implementation and train staff
- Install and evaluate new software applications
- Maintain complete knowledge of CWB Group computer software and systems
- Maintain and support internal hardware like laptops, monitors, peripherals
- Microsoft Dynamics 365
- Microsoft Teams
- Microsoft Office 365
- Windows 10/11
- Lenovo laptops
- Apple iPhone
- The scope of applications will be adjusted on an as-needed basis
- Train users on software applications
- Provide support services for users on related problems
- Prepare training materials and provide application and infrastructure training to staff
- Modify existing training material or create new material as required
- Schedule training sessions
- Set up training room equipment
- Provide follow-up support
- In the absence of regular staff, perform backup duties as required
- Other duties to be performed as designated by the IT Manager and Director, Information Technology
What You Bring To The Table
- Bilingualism (French/English) is considered an asset
- 3 years of progressive experience working in an IT environment
- Experience implementing and enhancing software solutions using MS Dynamics 365 platform
- Degree/ Diploma in Information Technology or other equivalent education/ Work Experience
- Experience with Windows 10/11, Microsoft Office 365, Application support & maintenance, Help Desk Experience
- This is a remote, work-from-home position, travel is required to work from one of CWB Group offices on a planned schedule
- Travel might be required from time to time
- University degree or college diploma in Computer Science, IT, or a related area of study
- Competitive salary structure
- Comprehensive medical benefits for you and your dependents
- Flexible work schedule
- RRSP and pension program
- Structured career development: we offer education and training opportunities to help you reach your goals
The CWB Group is committed to providing accommodation to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us when applying and we will work with you to meet your needs. We welcome applications from all qualified individuals; however, only those under consideration will be contacted. Apply today!
Note: CWB does not presently use Artificial Intelligence (AI) in our recruitment and selection processes.