Job Title: Pharmacy Clinical Operations Representative/Pharmacy Technician
Location: Remote (U.S. – East Coast Hours)
Schedule: Monday to Friday, 10:00 AM – 7:00 PM EST
Start Date: 2 -month role (likely to extend through year-end)
Duration: Full-Time (40 hours/week)
Work Type: 100% Remote
Pay : $16.87
Job Summary:
We are seeking a Customer Service Senior Representative to support the MMx Clinical Customer Advocacy team. This position will manage day-to-day administrative operations, assist with clinical documentation processes, and serve as a liaison between prescriber offices and clinical pharmacists. The ideal candidate will be proactive, detail-oriented, and experienced in healthcare or managed care settings.
Key Responsibilities:
- Perform day-to-day operational and administrative tasks assigned by supervisors
- Review, sort, and audit clinical documents and progress notes for accuracy and compliance
- Coordinate assignments between clinical pharmacists and prescribers
- Schedule and facilitate teleconferences between prescriber offices and pharmacists
- Respond to client inquiries and collaborate with internal departments for resolutions
- Serve as a subject matter expert on product processes for junior team members
- Identify and implement process improvement opportunities
- Support departmental initiatives and projects
- Resolve complex/non-routine issues escalated from other team members
Required Skills & Qualifications:
- 2–4 years of experience in a customer service or healthcare operations role
- Prior experience in managed care, pharmacy operations, or workers’ compensation claims preferred
- High attention to detail, strong organizational and time management skills
- Proficient with Microsoft Office Suite and data entry systems
- Excellent written and verbal communication skills
- Self-starter capable of working independently with minimal supervision
Preferred Attributes:
- Pharmacy Technician Certification is a plus
- Knowledge of HIPAA compliance and medical documentation standards
- Experience in a remote or virtual customer service environment
Core Competencies:
- Organizational Savvy
- Instills Trust
- Situational Adaptability
- Resilience Under Pressure