Logistics Strategy & Operations Management:
- Oversee the entire logistics function, including both inbound and outbound supply chains
- Oversee 3PL & in house warehouse operations
- Lead seasonal planning and major events such as Black Friday, Thanksgiving, Christmas etc
- Oversee the logistic elements of marketplace onboarding
- Provide strategic oversight of warehouse management and the 3PL partner relationships
- Negotiate and manage shipping rates with carriers, ensuring competitive pricing and service excellence
- Lead escalations with customer service teams, identifying root causes and collaborating with tech teams for solutions
- Lead and develop a high-performance logistics and customer service team, including training, performance reviews, and team alignment with business objectives
- Oversee logistics staff in both warehouse and customer service operations
- Drive process improvements in areas like stock synchronisation, packaging, and vendor management
- Maintain strong relationships with key logistics vendors, carriers, and 3PLs
- Conduct regular performance reviews and ensure contractual compliance
- Oversee the onboarding and performance management of new logistics suppliers
- Identify opportunities for continuous improvement in logistics processes and systems
- Collaborate with external partners (e.g., external suppliers, design teams) to streamline logistics operations
- Ensure smooth coordination of urgent and same-day outbound shipments, and maintain high customer satisfaction
- Work closely with the customer service team to address delivery-related escalations
- Conduct root cause analysis of delivery issues and collaborate with other teams (tech, logistics) to resolve them effectively
- Ensure that customer-facing delivery information, lead times, and shipping costs are accurate and up-to-date
- 7+ years of experience in logistics and supply chain management, with at least 3 years in a leadership role
- Strong understanding of fashion, e-commerce, and supply chain operations
- Proven leadership skills, including experience managing cross-functional teams
- Excellent negotiation, communication, and problem-solving abilities
- Familiarity with logistics management systems (PVX) and shipping platforms (DHL, UPS, Aftership)
- Experience in start-up / scale up organisations highly advantageous