Summary:
Hello Alpha is seeking a Head of Operations with a passion for operational excellence and supporting our Care Team as they take care of our Patients. This position will have a strong focus on ensuring providers are set up to provide excellent care and support to our patients during their healthcare journey, develop an effective operational team, ensure processes within Alpha and its partner ecosystem are as effective as possible, and other tasks as assigned. This role will report to Alpha’s CEO.
Responsibilities:
We are mission-driven - We’re changing the paradigm of healthcare for patients who are historically underrepresented due to sex, race, gender, language, economic status, location, disability, and other diverse backgrounds. We empower our Primary Care Providers with a foundation in women’s health to administer patient-centered care throughout a woman’s lifespan.
We put patients first - We prioritize what’s best for our patients. We work to provide excellent care and empower patients to take control of their health.
One team, One Dream - We work together as a team to bring to life our vision of a more just healthcare system. We trust each other, communicate openly and honestly. We give credit where it is due, provide opportunities for employee growth and development, assume good intentions, and celebrate our wins as a team.
Diversity is at our core - Alpha exists to bring a more accessible, equitable system to care for the whole woman regardless of age, income, and location. We are inclusive, welcoming, and value different perspectives.
We are data-driven - Alphanauts love data and value facts over opinions. We use evidence-based science to highlight the clinical value of our mission.
We are proactive and positive - Alphanauts learn by doing and address challenges without waiting or worrying about their scope. We are pragmatic and value progress over perfection. We are optimistic and believe in the power of positivity.
Your First 30/60/90 Days at Alpha
30 Day View: Familiarize
lpORHiiska
Hello Alpha is seeking a Head of Operations with a passion for operational excellence and supporting our Care Team as they take care of our Patients. This position will have a strong focus on ensuring providers are set up to provide excellent care and support to our patients during their healthcare journey, develop an effective operational team, ensure processes within Alpha and its partner ecosystem are as effective as possible, and other tasks as assigned. This role will report to Alpha’s CEO.
Responsibilities:
- Further Alpha's mission of affordable, accessible whole person care, with a focus on women’s health
- Live Alpha’s values in your work
- Develop a strategic vision as well as a tactical plan to attain that vision for Operations at Alpha
- Build bridges between the operational and clinical teams and Alpha’s development team, aiding product managers in building products designed to streamline and improve workflows of providers
- Have a solid understanding of the tools used by Alpha’s Clinical Providers and Patient Support Team
- Develop and own the model for both provider and support team capacity, forecasting and coverage, including licensing and supervision requirements
- Building a strong team through hiring, training, and professional development initiatives
- Work closely with the Team Leads to respond to technical questions in electronic health records and patient communications systems
- Lead operational teams in the review and optimize their processes
- Develop, measure and own key operational metrics for Alphas business
- Overseeing projects related to the implementation of new services and process improvements
- Effective communication with internal teams, external partners, and stakeholders to convey goals, priorities, and progress
- Experience in managing day-to-day operations effectively, including scheduling, capacity forecasting, and workflow optimization
- Experience in building and managing team extensions
- Expertise managing and building culture on remote teams
- Ability to optimize processes and ensure execution of new strategies.
- Familiarity with healthcare regulations such as HIPAA (Health Insurance Portability and Accountability Act) to ensure compliance and patient data security.
- Building and managing relationships with technology vendors, healthcare providers, and other partners to support operations
- Resilience and adaptability to changes in the healthcare industry, technology advancements, and regulatory requirements
- Medical licensure such as Registered Nurse or other medical background a plus
- Proven experience facilitating executive-level discussions and decisions
- Proven experience driving conversations through data analytics and visualization
- Proven experience scaling and building remote clinical operations
- Eager to get in early to build the foundation to scale at a dynamic startup with strong momentum to improve the lives of many
- Independent and self-motivated to work remotely
- Adaptable in a fast-paced startup environment where priorities may change quickly and frequently
We are mission-driven - We’re changing the paradigm of healthcare for patients who are historically underrepresented due to sex, race, gender, language, economic status, location, disability, and other diverse backgrounds. We empower our Primary Care Providers with a foundation in women’s health to administer patient-centered care throughout a woman’s lifespan.
We put patients first - We prioritize what’s best for our patients. We work to provide excellent care and empower patients to take control of their health.
One team, One Dream - We work together as a team to bring to life our vision of a more just healthcare system. We trust each other, communicate openly and honestly. We give credit where it is due, provide opportunities for employee growth and development, assume good intentions, and celebrate our wins as a team.
Diversity is at our core - Alpha exists to bring a more accessible, equitable system to care for the whole woman regardless of age, income, and location. We are inclusive, welcoming, and value different perspectives.
We are data-driven - Alphanauts love data and value facts over opinions. We use evidence-based science to highlight the clinical value of our mission.
We are proactive and positive - Alphanauts learn by doing and address challenges without waiting or worrying about their scope. We are pragmatic and value progress over perfection. We are optimistic and believe in the power of positivity.
Your First 30/60/90 Days at Alpha
30 Day View: Familiarize
- Meet and start to get to know your team, set up recurring meetings
- Meet and start to get to know the other department heads
- Gain an understanding of current processes and identify opportunities for improvement
- Take action to improve processes based on low hanging fruit opportunities
- Develop initial iteration of volume forecast, coverage and staffing models
- Provide a fresh perspective on Alpha’s operations and identify opportunities for improvement
- Own operational forecasting, coverage and staffing models and plans for the longer term
- Work with Product and Technology to identify opportunities for system enhancements to improve provider and patient support effectiveness
- Play a role as one of Alpha’s leaders in the longer term planning for Alpha as a whole
lpORHiiska