C17 Lab is premier Lead Generation and Revenue Operations (RevOps) firm specializing in data-driven, multi-channel outbound strategies that consistently deliver exceptional results for mid-market and enterprise clients. As trusted implementation partners for Clay, Instantly, and Smartlead, we leverage enterprise-grade technology to execute precision-targeted campaigns across email, calling, LinkedIn, and direct mail channels. Our commitment to measurable outcomes and operational excellence has established us as a trusted partner for companies seeking predictable revenue growth.
Position: Head of Operations
Location: 100% Remote
Reporting to: CEO
The Opportunity
We're seeking an exceptional Head of Operations to lead our client delivery function during a period of rapid scaling. In this pivotal leadership role, you'll architect and oversee our fulfillment engine, ensuring flawless execution while driving continuous improvement across all operational processes. This is a unique opportunity to build and lead a high-performing team that directly impacts our clients' revenue growth.
Key Responsibilities
Strategic Leadership (30%)
- Develop and execute our operational roadmap, aligning with company growth targets and client expectations
- Build, mentor, and lead a high-performing fulfillment team, establishing clear performance standards and development paths
- Collaborate with the executive team to refine service offerings and identify operational efficiencies
- Drive continuous improvement through data analysis, process optimization, and technology integration
Process Excellence (25%)
- Design, document, and implement scalable fulfillment processes across all outbound channels
- Create standardized workflows that ensure consistency while allowing for client customization
- Establish comprehensive quality control measures at every stage of campaign execution
- Develop operational playbooks and training programs to enable rapid team scaling
Client Success (30%)
- Serve as a strategic partner to key enterprise clients, consulting on outbound strategy and implementation
- Lead client onboarding, campaign reviews, and QBRs for high-value accounts
- Proactively identify opportunities to enhance client campaign performance
- Manage escalations with a focus on swift resolution and relationship strengthening
Performance Optimization (15%)
- Establish comprehensive KPIs and reporting systems to track campaign effectiveness
- Analyze performance metrics to identify trends and optimization opportunities
- Implement data-driven refinements to maximize campaign outcomes
- Collaborate with Sales and Marketing to ensure seamless client experiences from acquisition through delivery
Your Profile
Experience & Expertise
- 2-3+ years in operations leadership, with significant experience in B2B lead generation, RevOps, or agency with experience working mid-market or enterprise accounts.
- Proven track record building and leading teams of 6+ in high-growth environments
- Demonstrated success designing scalable processes for multi-channel outbound campaigns
- Experience implementing and optimizing martech stacks including data enrichment, email automation, and multi-channel orchestration tools
- Strong background in client relationship management with mid-market and enterprise accounts
Technical Skills
- Proficient with Clay, Instantly, Smartlead, or comparable enterprise sales enablement platforms
- Experience with CRM systems, data analytics tools, and project management software
- Ability to analyze campaign performance data and translate insights into tactical improvements to teams but also clients
Leadership Qualities
- Strategic thinker with exceptional problem-solving abilities
- Detail-oriented executor with zero tolerance for quality compromises
- Excellent communicator with the ability to translate complex concepts for diverse audiences
- Results-driven professional who thrives in fast-paced, dynamic environments
- Adaptable leader comfortable with ambiguity and continuous change
Compensation & Benefits
- Base Salary: $80,000 USD - $100,000 USD (based on experience)
- Performance Bonus: Up to $50,000 USD annually (tied to team performance, client retention, and campaign success)
- Equity: Opportunity to participate in our company's long-term growth
- Benefits Package:Comprehensive health and dental insurance ($3,000/year allowance)
- Flexible work schedule with 100% remote setup
- Annual technology refresh budget
- Professional development fund including Masterclass subscription
- Paid vacation and personal days
Why Join C17 Lab?
At C17 Lab, you'll lead a critical function in a rapidly scaling company that's redefining how B2B organizations approach outbound. You'll work with cutting-edge technology, collaborate with industry experts, and directly impact the success of both our clients and our company. If you're passionate about operational excellence, enjoy solving complex challenges, and want to build something meaningful, we want to hear from you.