Remotehey

Head of Operations, Thrivin

(This role runs the engine.)

We’re looking for someone who breathes e-commerce.

Not “has experience in”.

Not “managed a few processes”.

Someone who knows exactly what it takes to scale a modern DTC brand in 2026, and can make it run clean, fast, and profitable.

If your brain naturally thinks in systems, leverage, accountability, and numbers, keep reading.

What this role really is

This is not an admin role.

This is not a project manager role.

This is end-to-end operational ownership.

You are responsible for making sure:

• The right things get done
• By the right people
• At the right speed
• With zero chaos

Across all operational areas of the business.

You don’t just “support” the team, you enable them to perform at their highest level.

What you’ll own

You will oversee and optimize operations across:

• Fulfilment & logistics
• Supply chain & stock planning
• Customer support systems
• Finance & cashflow processes (together with finance)
• Team structure, accountability & execution
• Tooling, dashboards, SOPs, automation
• Cross-team coordination between product, marketing, content & performance

You’ll see bottlenecks before they hurt us, and fix them before anyone panics.

Who thrives in this role

You’re likely someone who:

• Has scaled or operated inside a fast-growing e-commerce brand
• Understands DTC margins, CAC, LTV, stock risk, cash cycles
• Is obsessed with clarity, ownership, and clean execution
• Knows when to systemize and when to move fast manually
• Is calm under pressure and decisive when things get messy
• Can speak to founders and operators without losing credibility

You don’t need constant instruction.

You see what’s broken, and you fix it.

How we work

Fast. Transparent. High standards.

• Clear goals
• Clear ownership
• Clear numbers

You’ll work closely with the founders and leadership team to turn strategy into execution, and execution into predictable results.

No politics.

No bloated meetings.

No “we’ll circle back”.

This role only makes sense if

• You want real responsibility, not a symbolic title
• You enjoy building systems that scale beyond people
• You care about speed and sustainability
• You want to help build something that can realistically reach 9-figures+

If you prefer narrow scopes and fixed checklists, this won’t be a fit.

How to apply

We’re not looking for a generic CV dump.

Send:

• A short intro about who you are
• Your experience in e-commerce operations
• Examples of systems, teams, or scale you’ve helped build

If you’re the right person, this role should feel obvious.