Customer Success Lead (Foundational Hire)
Location: Europe (Remote)
Travel: EU travel required
Compensation: Competitive base + bonus + equity
Experience working with manufacturing, industrial or production environments (essential)
About the Company
This is a high-growth Series A AI company building advanced technology for the manufacturing sector. Their platform combines computer vision and operational data to give manufacturers real-time visibility into production environments, helping them improve efficiency, quality and overall performance.
The product sits at the intersection of AI, software and physical operations, enabling enterprise organisations to better understand how work actually happens on the factory floor.
They’re already gaining strong traction with large industrial organisations across Europe and globally, and are now entering a key growth phase following recent investment.
The Role
We’re hiring a Customer Success Lead as a foundational hire to build and own the Customer Success function from the ground up.
This is a highly visible role where you’ll take ownership of an existing portfolio of enterprise customers while also designing the processes, structure and strategy that will support future growth.
You’ll work closely with leadership, sales and product teams to ensure customers realise measurable value from the platform, while identifying opportunities to expand relationships as the business scales.
Responsibilities
- Own a portfolio of enterprise manufacturing customers
- Drive renewals, retention and expansion opportunities
- Act as the primary relationship owner post-sale
- Ensure strong adoption and measurable customer outcomes
- Build and scale Customer Success processes, playbooks and frameworks
- Establish reporting on customer health, engagement and retention
- Partner with sales on account strategy and growth
- Act as the voice of the customer across product and engineering
- Support onboarding, implementation and long-term value delivery
What We’re Looking For
- Proven Customer Success experience within B2B SaaS or technical platforms
- Strong commercial ownership of renewals, retention and expansion
- Experience managing enterprise customers and complex stakeholders
- Comfortable engaging both technical and operational audiences
- Experience operating in a startup or scale-up environment
- Ability to build structure and processes from scratch
- Highly organised with strong ownership and accountability
What’s Offered
- Opportunity to build the Customer Success function from day one
- Ownership of a high-value enterprise customer base
- Clear progression into Customer Success leadership
- Equity in a high-growth Series A business
- Remote working with European travel