This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Experience in United States.
This role is responsible for leading and scaling the entire customer experience function, ensuring enterprise clients achieve maximum value from the company’s products and solutions. You will oversee the full customer lifecycle, from onboarding and implementation to adoption, renewals, and advocacy. The position requires building and mentoring a high-performing team, managing executive-level engagements, and driving customer satisfaction across complex environments. Collaboration with product and executive teams is critical to provide actionable feedback and influence product strategy. The ideal candidate thrives in a fast-paced, entrepreneurial setting, has deep expertise in change management, and demonstrates a strong commitment to delivering measurable outcomes for customers. This role offers the opportunity to shape the customer success vision, impact strategic initiatives, and drive long-term partnerships.
Accountabilities
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This role is responsible for leading and scaling the entire customer experience function, ensuring enterprise clients achieve maximum value from the company’s products and solutions. You will oversee the full customer lifecycle, from onboarding and implementation to adoption, renewals, and advocacy. The position requires building and mentoring a high-performing team, managing executive-level engagements, and driving customer satisfaction across complex environments. Collaboration with product and executive teams is critical to provide actionable feedback and influence product strategy. The ideal candidate thrives in a fast-paced, entrepreneurial setting, has deep expertise in change management, and demonstrates a strong commitment to delivering measurable outcomes for customers. This role offers the opportunity to shape the customer success vision, impact strategic initiatives, and drive long-term partnerships.
Accountabilities
- Lead the end-to-end customer success lifecycle, including onboarding, adoption, support, renewals, and overall satisfaction.
- Build, coach, and develop a world-class Customer Success team to ensure exceptional outcomes and customer loyalty.
- Manage executive-level engagements, such as QBRs, aligning on goals, performance, and product roadmaps.
- Drive initiatives to enhance customer satisfaction, advocacy, and long-term retention across diverse environments.
- Collaborate with product and executive teams to provide actionable feedback and influence roadmap decisions.
- Establish strong relationships with key stakeholders, understanding their needs and driving measurable business value.
- Scale processes, workflows, and frameworks to support rapid growth and enterprise adoption.
- 10+ years of customer success, client experience, or related experience in enterprise software environments.
- Experience with health systems or complex operational organizations.
- Proven success in rolling out enterprise software products, including integrations or migrations from legacy systems.
- Demonstrated ability to drive adoption, change management, and measurable improvements in customer outcomes.
- Experience managing decentralized end-user bases and multiple stakeholder groups.
- Leadership experience in scaling SaaS businesses, ideally through Series A/B to Series D+.
- Strong communication, collaboration, and problem-solving skills with the ability to thrive in dynamic, entrepreneurial settings.
- Nice to have: familiarity with complex supply chain workflows and experience driving cross-functional change initiatives.
- Fully remote work with flexible scheduling.
- Competitive base salary with incentive stock options.
- Unlimited paid time off and generous parental leave.
- Top-tier health, vision, and dental benefits.
- Opportunity to shape customer experience strategy in a high-growth, mission-driven environment.
- Professional growth and leadership opportunities in a dynamic, entrepreneurial culture.
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.