This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Experience in the United States.
This is a high-impact leadership role focused on shaping and scaling the end-to-end customer experience for enterprise clients. You will oversee onboarding, adoption, support, and ongoing engagement, ensuring customers achieve measurable outcomes and long-term satisfaction. The role combines strategic leadership with hands-on execution, including building and mentoring a high-performing Customer Success team. You will partner closely with executives and product teams to influence roadmaps, drive change management, and align on goals. This position requires deep experience in healthcare systems, SaaS adoption, and enterprise software integration, with a focus on maximizing value for both centralized and distributed end users. The environment is fast-paced, entrepreneurial, and collaborative, offering the opportunity to make a meaningful impact on customer outcomes and organizational growth.
Accountabilities
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This is a high-impact leadership role focused on shaping and scaling the end-to-end customer experience for enterprise clients. You will oversee onboarding, adoption, support, and ongoing engagement, ensuring customers achieve measurable outcomes and long-term satisfaction. The role combines strategic leadership with hands-on execution, including building and mentoring a high-performing Customer Success team. You will partner closely with executives and product teams to influence roadmaps, drive change management, and align on goals. This position requires deep experience in healthcare systems, SaaS adoption, and enterprise software integration, with a focus on maximizing value for both centralized and distributed end users. The environment is fast-paced, entrepreneurial, and collaborative, offering the opportunity to make a meaningful impact on customer outcomes and organizational growth.
Accountabilities
- Own the full Customer Success lifecycle, including onboarding, implementation, adoption, renewals, support, and overall satisfaction for enterprise clients.
- Build and scale a world-class Customer Success team, providing hiring, coaching, and development for exceptional customer outcomes.
- Lead executive-level engagement cadences such as QBRs, ensuring alignment on goals, performance, and roadmap priorities.
- Collaborate with leadership and product teams to provide actionable feedback, influence the product roadmap, and contribute to strategic initiatives.
- Establish and maintain strong relationships with key customers, understanding their challenges, objectives, and needs.
- Drive initiatives to enhance customer satisfaction, loyalty, and advocacy across both centralized and decentralized user bases.
- Ensure measurable value realization and adoption across complex operational environments.
- 10+ years of experience in Customer Success or Customer Service roles, with a proven track record in enterprise settings.
- Experience within healthcare systems and familiarity with complex operational workflows.
- Deep expertise in implementing and driving adoption of enterprise software products, including integrations or migrations from legacy systems.
- Strong change management skills and demonstrated success introducing new tools into established workflows.
- Leadership experience managing Customer Success across Enterprise and SMB segments, ideally in vertical SaaS.
- Experience scaling Customer Success teams in SaaS businesses through Series A/B to Series D+, understanding organizational and operational demands.
- Strong communication and relationship-building skills with executive-level stakeholders.
- Passion for technology, innovation, and delivering tangible value to customers.
- Ability to operate in a dynamic, entrepreneurial environment with limited resources.
- Preferred: experience with complex supply chain organizations and cross-functional change management.
- Incentive Stock Options proportionate to salary
- Fully remote work flexibility
- Unlimited paid time off
- Top-tier health, vision, and dental benefits
- Opportunities for professional development and career growth
- Collaborative and innovative work environment
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.