Mercier Consultancy MD is excited to announce a remarkable opportunity for a German Speaking Payment Support Specialist in the fast-paced FinTech industry. This role offers a fully paid relocation package to Greece, allowing you to combine your career with an enriching life experience in a beautiful Mediterranean environment.
As a key member of our team, you will assist German-speaking clients with their payment solutions, ensuring they receive exceptional service and support throughout their journey.
Key Responsibilities
As a key member of our team, you will assist German-speaking clients with their payment solutions, ensuring they receive exceptional service and support throughout their journey.
Key Responsibilities
- Provide top-tier payment support to German-speaking clients via phone, email, and chat
- Assist customers with inquiries related to payment processing and resolve any issues efficiently
- Educate clients on payment solutions and guide them through the use of our platform
- Document client interactions and feedback accurately for continuous improvement
- Collaborate with internal teams to enhance service quality and develop user-friendly solutions
- Stay updated on the latest trends in payment solutions and FinTech innovation to better assist clients
- Fluency in German (both written and spoken) is essential; knowledge of English is beneficial
- Previous experience in customer service or support roles, particularly in FinTech or payment solutions, is preferred
- Strong communication skills with a commitment to delivering exceptional customer experiences
- Ability to handle multiple inquiries and work in a fast-paced environment
- Proficient in using technology and computer systems
- A proactive mindset with strong problem-solving abilities
- Willingness to relocate to Greece and embrace the local culture and lifestyle
- Competitive Monthly Salary
- Fully Paid Training
- Fully Paid Relocation Package
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More..