Mercier Consultancy MD is thrilled to announce an opening for Finnish Speaking Customer Service Representatives for a prominent Commercial Vehicle Company based in Greece. This role is perfect for individuals who are enthusiastic about the automotive industry and eager to provide exceptional service to customers. As a customer service representative, you will assist clients in Finnish, addressing their inquiries related to commercial vehicles, ensuring a seamless customer experience.
Key Responsibilities
What We Offer:
Key Responsibilities
- Respond to customer inquiries related to commercial vehicle products, specifications, and services via phone, email, and live chat in Finnish
- Provide accurate information about vehicle features, pricing, availability, and financing options
- Assist customers with order placement, service appointments, and any related issues
- Resolve customer complaints effectively, ensuring satisfaction and loyalty
- Maintain accurate documentation of customer interactions in the CRM system for future reference
- Collaborate with internal teams, including sales and technical support, to enhance the customer experience
- Stay informed about industry developments and company offerings to provide relevant assistance
- Fluency in Finnish (both written and spoken) is essential; knowledge of Greek and English is a plus
- Previous experience in customer service, preferably in the automotive or commercial vehicle sector
- Strong communication and interpersonal skills with a dedication to customer satisfaction
- Excellent problem-solving skills and the ability to handle inquiries in a fast-paced environment
- Aptitude for multitasking and managing multiple inquiries effectively
- Familiarity with CRM software and standard office applications
- Willingness to work flexible hours, including evenings and weekends as needed
What We Offer:
- Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More..