File Manager (Remote – within Canada)
PsycIME | Full-Time
PsycIME is a growing national provider of psychiatric Independent Medical Examinations (IMEs), supporting legal and insurance professionals across Canada. We are looking for a highly organized and proactive File Manager to join our operations team.
This role sits at the center of our case workflow. The File Manager is responsible for receiving incoming medical files, organizing them within our case management program (ExpeFlow), and ensuring they move efficiently through each stage of processing. You will work closely with our operations leadership, clinical assessors, and administrative team to keep cases progressing smoothly and on schedule.
The ideal candidate enjoys working with systems, thrives in a fast-paced environment, and takes pride in keeping complex workflows organized and running efficiently.
Key responsibilities include:
- Receiving and organizing incoming medical documentation
- Uploading and structuring files within our case management program
- Assigning files to the appropriate internal team members for processing
- Monitoring case progress and helping ensure files move efficiently through each stage of workflow
- Managing client email inquiries related to file status and coordination
- Facilitating edit requests between referral sources and clinical assessors
- Acting as a knowledgeable resource for the team on our case management system and workflow processes
This is a fully remote position requiring availability during standard business hours (9:00 AM – 5:00 PM EST). The role works closely with the Senior Operations Director and Quality Assurance Manager and plays a key role in maintaining the efficiency and reliability of our operations.
Requirements
- Knowledge of IME (Independent Medical Examination) industry, insurance industry, SABS, or legal med-legal space in Canada is a highly preferred.
- Exceptional organizational and time management skills
- Strong written communication and client service skills
- Comfort working with technology and workflow systems
- Ability to manage multiple moving files and priorities simultaneously
- Legally eligible to work in Canada
Why Join PsycIME?
At PsycIME, we pride ourselves on building a collaborative and supportive remote work environment where strong operations and quality service are at the core of what we do. Team members benefit from:
- A fully remote work environment
- Company-supplied computer and technological setup
- Extended health and benefits coverage
- Generous vacation time
- The opportunity to work with a dedicated and growing national team
If you enjoy bringing structure to complex workflows and want to play a meaningful role in a growing healthcare operations team, we’d love to hear from
Compensation: $40,000 to $45,000 CAD per year