About company：
SDMC transforms your home into a smart, connected space. Since 2003, we have delivered seamless, hassle-free solutions in AI entertainment, AI connectivity, and AI Home ecosystem through close collaboration with global partners.
From immersive entertainment to reliable connectivity and intuitive control, SDMC empowers global telecom operators and retail brands to deliver cutting-edge solutions that elevate the lives of households worldwide.
Responsibilities ：
1. Handle technical support for the company's products (NetCom-Main, OTT-Backup). This includes analyzing product issues, providing explanations, and coordinating with relevant parties.;
2. Do the UAT test on site for the products upgrading;
3. Project solution formulation, consultation and answer, on-site technical guidance, fault analysis and troubleshooting;
4. Establish and maintain a good relationship with the customer's technical team, collect customer's technical demands, and provide customized technical support and solutions;
5. Conduct product demonstrations, set up demonstration environments, and provide on-the-spot explanations;
6. Manage and resolve customer complaints, providing technical support throughout the product's entire lifecycle;
7. Collect technical issue reported from client, organize internal meeting, prepare or review report/document for the resolution for client.
Skills and Qualifications ：
1. Four years college degree from an accredited institution;
2. Basical Linux-skill;
3. Product certification, engineering credential, or equivalent technical credential;
4. PC proficiency.
This position requires permanent residency in Stockholm, Sweden, or its surrounding areas.