About Our Client
Our client is an AI-powered customer platform that unites marketing, sales, and service tools to help businesses grow by focusing on their customers. Its culture emphasizes speed, collaboration, and customer obsession, guided by core values: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART.
It prioritizes results and innovation over office presence, fostering trust, ownership, and personal growth. Recognized globally for its outstanding culture by Comparably, Glassdoor, and Fortune, the company is headquartered in Cambridge, MA, with a global workforce.
About The Role
The Product organization is responsible for delivering exceptional end-to-end experiences that help customers grow better — from initial engagement through long-term success. This role is for an Executive Assistant to join the Product team who is passionate about providing world-class support to leaders and employees.
This person will think creatively about how to enhance the employee experience, streamline operations, and optimize leaders’ time so they can focus on building products that drive growth and customer value.
Key Responsibilities
- Manage the daily calendars and travel needs of Product and Engineering leaders, handling all incoming/outgoing meeting requests.
- Support the leadership team in the preparation of All Team meetings, AMAs, and team offsites - this may include ownership of the agenda, arranging and managing logistics and pulling content together.
- Collaborate with a network of Executive Assistants and Coordinators on cross-team backup support and broader company initiatives.
- Partner closely with the Product & Engineering Employee Experience Team to arrange and support a number of cross functional team events.
- Organize regional office events and programming.
- Process expense reports, open purchase orders, coordinate payments, and manage relationships with external vendors.
- Assist in event management and travel preparation for large-scale marquee events.
Required Qualifications
- Proven track record of success providing administrative support or coordination in a high-performing, fast-paced environment.
- High level of professionalism, acting as a representative of their executives and the organization in all internal and external interactions.
- Remarkable drive, bias for action, and enthusiasm for exceptional customer service, no matter how large or small the request.
- Ability to effectively prioritize and manage the needs of multiple stakeholders, across multiple channels of communication.
- Exceptional written and oral communication skills; capable of interaction with employees at all levels of the organization, including executives, as well as guests and external contacts.
- Comfortability with ever-changing technology and proficiency in Microsoft Office Suite and/or Google Apps.
- The capacity to thrive with ambiguity while prioritizing tasks in response to unexpected changes in priorities/requests.
- Ability to take a proactive approach to tasks and be comfortable working with minimal instruction and guidance; impeccable attention to detail.
- Flexible and able to handle ad hoc issues that may arise outside of core business hours.
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under the organization’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in the organization’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks the organization offers to help employees grow better.
At the organization, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out the value of transparency with employees, candidates, and the community.
Annual Cash Compensation Range:
$73,600—$110,400 USD
The organization values both flexibility and connection. Whether you’re a Remote employee or work from the Office, the goal is to start your journey here by building strong connections with your team and peers. If joining the Engineering team, attendance at a regional organization office for in-person onboarding will be required. If joining the broader Product team, attendance at other in-person events such as your Product Group Summit and other gatherings to continue building on those connections will also be required.
Note:
“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”