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Get.It Recruit - Administrative - remotehey
Get.It Recruit - Administrative

Entry Level Help Desk - Remote | WFH

cedar rapids, ia / Posted

About Us: We are a leading provider of technical support solutions, committed to delivering exceptional customer service in a 24x7x365 environment. Join our team and work remotely with all necessary equipment provided. Paid training is included to ensure your success from day one.

Top Skills Needed

Proficiency with Windows Operating Systems

Experience in Call Center Customer Service

Ability to troubleshoot connection issues effectively

Job Description

As a member of our Help Desk team, you will play a crucial role in delivering world-class customer support through various channels including inbound calls, chats, and emails. Your professionalism and adherence to company policies will ensure an outstanding customer experience while assisting in diagnosing and resolving voice, data, video, and connectivity issues.

Primary Responsibilities

Answer inbound technical support phone calls, chats, and emails promptly and professionally.

Consult with customers, offering additional solutions such as up-selling relevant products and services.

Troubleshoot voice, data, video, and connection issues to resolution, ensuring minimal disruption for our customers.

Provide clear answers to customer inquiries related to service and support.

Maintain detailed records of each customer interaction and provide comprehensive call summaries.

Offer backup support to fellow Technical Support Representatives when needed.

Additional Benefits

Flexible schedule options available.

Performance-based bonuses and potential for a pay increase after 4 months.

Join Our Team

If you are passionate about technology and dedicated to providing exceptional customer service, we invite you to apply for this exciting opportunity. Grow your career in a supportive and dynamic remote work environment where your contributions make a difference every day.

Note: Company name has been removed for confidentiality.

Employment Type: Full-Time