This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Enterprise Customer Success Manager in Spain .
This role provides a unique opportunity to lead and elevate the customer experience across a cutting-edge AI-powered software platform. You will own the full customer lifecycle, from onboarding and adoption to renewal and expansion, ensuring clients maximize value from the platform. The position requires building strong, trust-based relationships with technical and executive stakeholders while advocating for customer needs internally. You will guide customers through best practices, troubleshoot challenges, and deliver strategic insights to help them achieve their objectives. This role is remote-first, with occasional travel (~25%), and offers the chance to work in a high-growth, innovative environment focused on transforming software development efficiency.
Accountabilities
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This role provides a unique opportunity to lead and elevate the customer experience across a cutting-edge AI-powered software platform. You will own the full customer lifecycle, from onboarding and adoption to renewal and expansion, ensuring clients maximize value from the platform. The position requires building strong, trust-based relationships with technical and executive stakeholders while advocating for customer needs internally. You will guide customers through best practices, troubleshoot challenges, and deliver strategic insights to help them achieve their objectives. This role is remote-first, with occasional travel (~25%), and offers the chance to work in a high-growth, innovative environment focused on transforming software development efficiency.
Accountabilities
- Manage a portfolio of enterprise customers across EMEA, ensuring successful onboarding, adoption, renewal, and expansion.
- Build strong, lasting relationships with both technical and business stakeholders, understanding their objectives and expectations.
- Educate and guide customers on best practices to ensure they fully leverage the platform’s capabilities.
- Act as the customer advocate internally, providing feedback to influence product roadmap and enhancements.
- Lead periodic business reviews, presenting insights and strategic recommendations to customer leadership.
- Drive engagement and adoption throughout the customer journey, resolving challenges proactively and ensuring satisfaction.
- Own customer communications to ensure clarity, professionalism, and alignment with company standards.
- Minimum of 5 years of experience in customer success or account management, preferably in B2B SaaS.
- Technical competency to understand complex software platforms and engage with developers and executives effectively.
- Deep knowledge of customer success methodologies, including experience with renewals, expansion, and procurement processes.
- Proficiency with sales methodologies such as MEDDPICC, SPICED, or Command of Message.
- Strong communication skills with business fluency in spoken and written English; additional languages are a plus.
- Ability to travel approximately 25% of the time for strategic customer engagements.
- Familiarity with modern software development practices, version control systems, and developer tools (e.g., Git, GitHub, CI/CD).
- Competitive salary, equity, and comprehensive benefits package.
- Fully remote work with flexibility and autonomy in managing your schedule.
- Opportunity to work with innovative AI technology that directly impacts software development productivity.
- Collaborative, high-growth, and innovative work environment.
- Professional development opportunities to enhance skills and career growth.
- Exposure to strategic customer engagement and cross-functional collaboration.
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.