Job Description:
The Employee Relations Specialist plays a critical role in supporting employee relations matters across the organization. This role is responsible for resolving Tier 1 cases and leading Tier 2 investigations, partnering with managers to address performance, conduct, and workplace concerns. The specialist ensures accurate documentation, timely follow-up, and contributes to ER data tracking and reporting to support a positive and compliant workplace culture.
Key Deliverables
· Lead and resolve Tier 1 employee relations matters, including coaching, documentation, and policy guidance.
· Support Tier 2 investigations involving moderate complexity and assistance to senior employee relations specialist and HRBP’s.
· Partner with frontline managers to address performance, conduct, and workplace concerns.
· Ensure accurate documentation and timely follow-up in ER case management systems.
· Elevate high-risk or complex cases to senior ER specialists with appropriate context and documentation.
· Contribute to ER data tracking, trend analysis, and reporting to inform proactive interventions.
Key Experiences Required
1. Employee Relations Foundations
· Experience handling employee complaints, performance issues, and basic policy violations.
· Familiarity with employment law fundamentals (e.g., EEO, FMLA, ADA).
· Ability to conduct initial investigations and support documentation.
· Skilled in coaching managers on routine ER matters.
2. Business Partnership & Support
· Experience partnering with frontline leaders and HRBPs to resolve employee issues.
· Ability to build trust and credibility with stakeholders through responsive support.
· Exposure to retail, commercial, or operations environments preferred.
· Comfortable navigating organizational processes and change.
3. Case Management & Documentation
· Proficiency in ER case tracking systems (e.g., ServiceNow, HR Acuity, EQS).
· Strong attention to detail in documenting case notes, outcomes, and follow-ups.
· Ability to manage multiple cases simultaneously and meet deadlines.
· Experience generating basic reports or summaries for ER trends.
4. Communication & Collaboration
· Strong verbal and written communication skills for coaching and documentation.
· Collaborative mindset with ability to work across HR functions.
· Experience supporting training or onboarding of managers on ER practices.
· Ability to escalate issues appropriately while maintaining confidentiality.
Minimum Education and Experience Requirements
Required:
· Bachelor’s degree in Human Resources, Business Administration, or related field.
· 1–4 years of HR experience, including exposure to employee relations and compliance.
Preferred:
· Professional HR certification (e.g., PHR, SHRM-CP).
· Experience in a multi-site or operational environment (e.g., retail, logistics, manufacturing).