Mercier Consultancy MD is thrilled to offer a unique opportunity for Dutch Speaking Customer Service Representatives for a leading tech company based in Greece. This is a fully remote position for candidates residing in Greece. If you're tech-savvy and have a passion for providing outstanding customer service, we invite you to join our team and help customers navigate their inquiries while supporting their technology needs.
Key Responsibilities
Key Responsibilities
- Respond to customer inquiries about tech products and services via phone, email, and chat in Dutch
- Assist customers with troubleshooting technical issues and guide them on effective use of products
- Provide information on product features, updates, and technical specifications
- Document all customer interactions accurately in the CRM system to ensure seamless service
- Collaborate with technical and sales teams to resolve issues and improve customer satisfaction
- Stay informed on the latest trends and updates in technology to provide relevant assistance to customers
- Fluency in Dutch (both written and spoken) is essential; proficiency in English is a plus
- Previous experience in customer service, particularly in the tech sector, is preferred
- Excellent communication and interpersonal skills with a proactive approach
- Strong problem-solving abilities with a customer-centric focus
- Comfortable with technology and able to learn new systems quickly
- Experience with CRM software and general computer applications is desirable
- Must reside in Greece and be available to work flexible hours as necessary
- Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More..