About The Role
We're seeking a visionary and strategic Principal, Disputes Solutions & Strategy to drive transformative initiatives in dispute resolution and chargeback processes. This pivotal role combines strategic leadership, deep expertise in financial disputes, and innovative problem-solving to shape organizational success. If you're a seasoned leader with experience in chargebacks, a passion for process improvement, and the ability to influence cross-functional teams, this is your opportunity to make a significant impact in a dynamic, remote environment.
Job Title: Principal, Disputes Solutions & Strategy
Location: Remote (EST/CST hours preferred)
Employment Type: Contract-to-Hire
Compensation: $60-$67.30/hour
What You'll Do
As the Principal, Disputes Solutions & Strategy, you'll partner with senior leadership to spearhead high-impact initiatives, optimize dispute processes, and drive organizational goals. Key responsibilities include:
We're seeking a strategic leader with a proven track record in financial disputes and organizational transformation. The ideal candidate brings:
We're seeking a visionary and strategic Principal, Disputes Solutions & Strategy to drive transformative initiatives in dispute resolution and chargeback processes. This pivotal role combines strategic leadership, deep expertise in financial disputes, and innovative problem-solving to shape organizational success. If you're a seasoned leader with experience in chargebacks, a passion for process improvement, and the ability to influence cross-functional teams, this is your opportunity to make a significant impact in a dynamic, remote environment.
Job Title: Principal, Disputes Solutions & Strategy
Location: Remote (EST/CST hours preferred)
Employment Type: Contract-to-Hire
Compensation: $60-$67.30/hour
What You'll Do
As the Principal, Disputes Solutions & Strategy, you'll partner with senior leadership to spearhead high-impact initiatives, optimize dispute processes, and drive organizational goals. Key responsibilities include:
- Lead Strategic Initiatives: Collaborate with senior leaders to manage complex, cross-functional projects, driving business transformation and aligning with organizational priorities
- Innovate Dispute Solutions: Identify and implement cutting-edge approaches to chargeback and dispute processes, leveraging expertise in Mastercard and Visa rules and related tools
- Drive Process Improvement: Analyze business processes, pinpoint inefficiencies, and recommend actionable solutions through new systems, technologies, or methodologies
- Synthesize Data for Impact: Develop and analyze key metrics to track progress on short-term and long-term strategic objectives, ensuring alignment with financial goals
- Build Strategic Partnerships: Serve as a liaison across departments, fostering strong relationships to enhance collaboration, efficiency, and outcomes
- Mitigate Risks: Holistically assess functional risks, proactively addressing compliance and quality concerns to ensure regulatory adherence
- Influence and Communicate: Engage with executive leadership and stakeholders to deliver meaningful organizational change, using advanced presentation and communication skills
We're seeking a strategic leader with a proven track record in financial disputes and organizational transformation. The ideal candidate brings:
- Experience:
- 7+ years in a financial institution or consulting role
- 5+ years of experience in chargeback or dispute resolution processes, with deep knowledge of Mastercard and Visa rules and related tools
- Demonstrated success in delivering solutions for complex financial initiatives
- Proven engagement with executive leadership to drive organizational and process change
- Experience in financial analysis, risk management, or regulatory compliance
- History of leading cross-functional teams and managing stakeholders at all levels
- Skills:
- Ability to innovate and create new approaches to traditional dispute resolution methods
- Strong project management and organizational skills to handle complex initiatives
- Exceptional communication and influencing skills to drive collaboration and results
- Advanced proficiency in PowerPoint for creating impactful presentations
- Analytical mindset with the ability to synthesize data into actionable insights