Overview
Our client is seeking a Director of Operations to lead, scale, and optimize core operational functions that enable sustainable growth, efficiency, and execution excellence across the organization. This role is responsible for translating business strategy into operational reality, aligning people, processes, and systems to support rapid growth and high performance. The Director of Operations will partner closely with Executive Leadership, Finance, Product, Engineering, Sales, and People teams to drive operational rigor, visibility, and continuous improvement.
The ideal candidate is a strategic operator with strong execution skills, experience building scalable operating models, and a data-driven mindset. They thrive in dynamic environments, are comfortable navigating ambiguity, and bring a hands-on approach to improving how organizations run.
Key Responsibilities
- Own and evolve the company’s operational strategy to support short- and long-term business objectives.
- Design, implement, and optimize operational processes across departments to improve efficiency, scalability, and consistency.
- Partner with executive leadership to translate strategic initiatives into executable plans, milestones, and KPIs.
- Lead cross-functional initiatives to improve planning, forecasting, execution cadence, and accountability.
- Establish operational metrics, dashboards, and reporting to provide visibility into performance and risks.
- Oversee day-to-day operational execution, ensuring alignment across teams and timely delivery of priorities.
- Identify operational bottlenecks and risks, proactively driving solutions and process improvements.
- Support organizational scaling efforts, including headcount planning, tooling, vendor management, and workflow optimization.
- Drive operational excellence through documentation, standard operating procedures, and governance frameworks.
- Mentor and develop operations team members, fostering a culture of ownership, accountability, and continuous improvement.
Operating Context
- Operates in a fast-paced, growth-oriented environment with evolving priorities and business needs.
- Works cross-functionally with Executive Leadership, Finance, Product, Engineering, Sales, Marketing, and People teams.
- Balances strategic planning with hands-on execution and problem-solving.
- Manages multiple initiatives simultaneously while maintaining operational discipline and clarity.
- Typically operates in a hybrid or remote-first environment using modern collaboration, planning, and analytics tools.
Required Skills
- Proven experience building and scaling operational frameworks in high-growth organizations.
- Strong understanding of business operations, process design, and organizational effectiveness.
- Exceptional project and program management skills with the ability to drive execution across teams.
- Data-driven mindset with experience defining KPIs, dashboards, and performance management systems.
- Strong financial and operational acumen, including forecasting, budgeting support, and resource planning.
- Ability to influence without authority and align diverse stakeholders around shared goals.
- Excellent communication skills, with the ability to present clearly to executive and non-technical audiences.
- High degree of ownership, adaptability, and comfort operating in ambiguous environments.
Preferred Qualifications
- 8–12+ years of experience in Operations, Business Operations, Strategy & Operations, or similar roles.
- Experience in technology, SaaS, or product-driven organizations.
- Prior experience partnering directly with executive leadership or serving as an operational right hand.
- Exposure to change management, organizational design, or post-scale transformation initiatives.
- Experience leading or building operations teams in distributed or remote environments.
Success Metrics
- Improved operational efficiency and execution velocity across the organization.
- Clear alignment between strategy, priorities, and day-to-day execution.
- Increased visibility into business performance through effective metrics and reporting.
- Reduced operational friction and improved cross-functional collaboration.
- Measurable impact on business outcomes such as growth, scalability, and organizational health.
Please read before applying
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