Headlines:
- Director, Customer Operations — Cleantech/Infrastructure
- Remote based Canada - East coast ideally
- Competitive salary + annual bonus
We're delighted to be partnering with a US listed, global cleantech/infrastructure company to hire their Director of Customer Operations. This is a high profile opportunity and the operational force to ensure their network continues to deliver for customers. If you thrive in dynamic, fast paced environments, build resilient customer operations at scale, and know how to lead distributed teams with precision and purpose, this is your role.
What You’ll Lead
- Customer Operations Center — 24/7 monitoring, fault detection, incident response, and excellence across the network.
- Field Services — global teams executing maintenance, repairs, swaps, commissioning, and on‑site technical work.
- Technical Support — Tier 2/3 specialists resolving complex hardware and connectivity issues for customers, hosts, and technicians.
What You’ll Do
- Own and evolve network operations, SLAs, escalation pathways, and predictive maintenance capabilities.
- Lead global field service teams and partner networks to deliver safe, high‑quality, first‑time‑fix performance.
- Build scalable dispatching, routing, workforce management, and inventory systems.
- Oversee advanced technical support functions and champion the voice of the customer across Operations.
- Partner cross‑functionally with Product, Engineering, Finance, and Supply Chain to ensure operational readiness for every new release and deployment.
- Build a high‑performing, inclusive culture rooted in accountability and continuous improvement.
What You Bring
- Experience of progressive customer operations leadership.
- Experience leading distributed teams of 50+ across multiple functions.
- Strong vendor and partner management capabilities.
- Analytical depth — dashboards, KPIs, performance insights, and operational modelling.
- Proven ability to design scalable processes and operational playbooks.
- Executive‑level communication skills and comfort presenting to C‑suite and boards.