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Position Summary
The Director of Client Services owns a portfolio of radiology clients by overseeing revenue cycle management performance initiatives, identifying opportunities for operational improvement, and ensuring an exceptional service experience. This role functions as a strategic partner to physician practices and executive leaders, providing clear insight, analytical depth, and expertise across the revenue cycle. The ideal candidate brings strong industry knowledge, a deeply rooted medical billing background, proven analytical capabilities, and a commitment to delivering high-quality, relationship-driven service.
Key Responsibilities
• Lead client performance improvement initiatives (charges, revenue integrity, AR management, process redesign).
• Analyze BI reports, dashboards, and key revenue cycle indicators to identify trends, risks, and strategic opportunities.
• Support clients through accurate reporting, month-end reviews, presentations, and ongoing discussions that translate data into action.
• Respond promptly to client questions and escalations, ensuring thoughtful and service-focused solutions.
• Collaborate with internal operations teams to implement best practices and resolve performance challenges.
• Serve as a subject matter expert on radiology revenue cycle topics, including regulatory programs such as MIPS and MACRA.
• Participate in client meetings, strategic planning sessions, and retention efforts to support long-term partnership success.
• Maintain strong follow-through, organizational discipline, and a consistent standard of quality across all client interactions.
Required Qualifications
• Bachelor’s degree or equivalent experience.
• Minimum of five years of healthcare experience, including revenue cycle management and operational oversight.
• Demonstrated success in client services, relationship management, and guiding clients through performance outcomes.
• Experience using business intelligence tools for revenue cycle analysis and performance reporting.
• Strong problem-solving skills, organizational ability, and clear communication style.
• Experience in radiology revenue cycle management.