As a Digital Transformation Manager, you’ll turn that transformation into reality.
You’ll take a new Distributor Partner (DP) from “contract signed” to “50% usage on Cut+Dry”, leading them through systems integration, workflow redesign, and measurable business change.
This is a hands-on, high-accountability role — part project manager, part systems analyst, part operator.
One hour you might be mapping ERP data flows; the next, you’re running a strategy call with a CEO or troubleshooting a sync with their IT team.
You thrive in ambiguity, bring structure fast, and get things done.
What You’ll Do
1. Lead End-to-End Onboarding
- Own delivery for assigned Distributor Partners — from kickoff to go-live.
- Understand their business deeply (ERP, pricing, sales, operations) and translate that into a clear, time-boxed plan.
- Manage dependencies and coordinate across teams to keep projects on track.
2. Turn Complexity into Action
- Collect requirements from multiple stakeholders and simplify them into clear next steps.
- Prioritize ruthlessly — decide what matters most now and what can wait.
- Confidently negotiate trade-offs and align everyone on a realistic plan.
3. Drive Measurable Progress
- Identify the Single Most Important Fix that unlocks momentum for each partner.
- Deliver visible results in short, four-week execution cycles (“Waves”).
- Track and communicate progress weekly with clarity and confidence— both internally and to the customer.
4. Drive Adoption After Launch
- Ensure partners fully use and benefit from the platform after go-live.
- Spot when adoption drops and create a plan to re-engage.
- Partner with the Echo Lead (business counterpart) to keep relationships healthy and results compounding.
5. Strengthen the System
- After each onboarding wave, transition stable accounts to the Support team smoothly — no lost context.
- Step back in only when issues are systemic (e.g., integration or network-level problems).
- Turn recurring issues into improved playbooks, so every future onboarding runs faster.
You’re a Great Fit If You…
- Love solving complex problems that combine people, process, and technology.
- Are equally comfortable running a customer meeting and troubleshooting a workflow.
- Have strong project management skills — you always know what’s on track and what’s at risk.
- Know your way around ERPs, APIs, and basic networking (VPNs, data mapping, integrations).
- Communicate clearly — you can explain a technical problem in simple, confident language.
- Stay calm under pressure and make decisions that move things forward.
- Take full ownership — if it’s on your plate, it gets done.
Bonus points if:
- You’ve worked with ERP systems like Entree, AFS, Produce Pro, NCR Retalix, NetSuite, or Aspen.
- You’ve led implementations in food distribution, supply chain, or manufacturing.
- You’ve been part of a startup or founding team — you move fast and think like an owner.
What Success Looks Like
- Each partner you manage hits their first proof of progress quickly (e.g., first live order, first integration).
- Weekly updates are consistent, clear, and build confidence.
- Customers feel supported and informed — not left guessing.
- Support inherits stable accounts with full context and minimal issues.
- You make each new onboarding smoother than the last.
Qualifications
- 5+ years of experience in SaaS onboarding, ERP implementation, or technical project management.
- Strong communication and stakeholder management skills — from CEO to sysadmin.
- Familiarity with ERPs (Aspen, Entree, AFS, NetSuite, or similar).
- Strong written and verbal communication skills.
- Bonus: Experience in food distribution, supply chain, or consulting (Big 4, Accenture, etc.).
Why Join Cut+Dry
We’re modernizing one of the largest industries in North America.
You’ll join a fast-moving, outcomes-driven team where everyone owns results, not tasks.
If you love creating order out of chaos, leading transformations, and seeing tangible progress every week — this role is for you.
- Competitive base salary + stock options package.
- Paid Medical, Dental, and Vision coverage.
- 401(k) plan (US employees).
- Unlimited PTO with a recommended minimum to ensure rest.
- Flexible remote (work-from-anywhere in North America) environment.
- Workspace equipment provided (laptop, monitor, headset).