Director – Digital Strategy
Be a part of a high-growth Customer and Employee Experience consulting firm that’s redefining digital engagement. Recognized by Inc. 5000, Great Place to Work and Deloitte Technology Fast 500 North America as one of the fastest-growing companies, Altudo offers an environment where innovation, learning, and growth go hand in hand.
As a Director- Digital Strategy, you will lead the development and execution of digital strategies for Altudo and its clients across North America. You will work closely with senior stakeholders to define strategic roadmaps, drive customer-centric transformation initiatives, and unlock business growth opportunities. This role requires a strong blend of strategic thinking, client engagement, and execution leadership, with a focus on delivering measurable business outcomes.
Key Responsibilities
- Define and implement end-to-end digital strategies aligned with business goals
- Lead website and digital experience strategy for enterprise ($1B+) organizations
- Develop customer experience strategies across all digital touchpoints
- Define ICPs and map detailed customer journeys
- Conduct qualitative and quantitative customer research for insights and decision-making
- Design and execute content strategies for engagement, conversion, and retention
- Optimize digital assets and user experience for improved performance
- Lead client-facing engagements and present/pitch solutions ($500K–$5M+ deals)
- Build and manage strong client relationships and ensure long-term retention
- Drive e-commerce strategy, conversion optimization, and revenue growth
- Define, track, and improve digital KPIs using analytics and data insights
- Collaborate with cross-functional teams (UX, tech, marketing, analytics)
- Mentor team members and contribute to practice development
Required Qualifications
- 10+ years in digital strategy, consulting, or digital transformation
- Proven experience delivering digital strategies across web, content, and commerce
- Strong expertise in customer journey mapping, UX, and digital marketing integration
- Experience managing enterprise-level website/digital experience projects
- Strong analytical and problem-solving skills with consulting approach
- Ability to engage and influence senior stakeholders
- Experience in digital agency or consulting environment (B2B/B2C)
- Experience with DXP platforms (Sitecore, Optimizely, etc.) and exposure to headless/composable architectures is preferred.
What’s in it for you?
- Shape enterprise transformation by leading and influencing digital strategy for large-scale, high-impact client engagements
- Executive visibility through direct interaction with senior stakeholders and decision-makers
- Drive business growth by contributing to high-value accounts and strategic opportunities
- Build thought leadership through industry insights, client impact, and innovation
- Competitive compensation
- High-growth environment with strong career progression and leadership opportunities
- End-to-end ownership of initiatives from strategy through execution, delivering measurable outcomes
- Collaborative leadership culture with cross-functional, innovation-driven teams
- Opportunity to make a meaningful impact on customer experience, digital ecosystems, and revenue growth for global brands
About Altudo
Altudo is an award-winning customer experience consulting firm with a global presence across US, Canada, UK, UAE and India. We combine strategic insight, technology, and creativity to deliver measurable business impacts. Our commitment to excellence has been recognized with awards including Great Place to Work honor, Deloitte Technology Fast 500, and Inc. 5000 rankings. Our client work has been honored with top industry awards like Hermes, AVA, and Vega echoing our approach to help brand move from vision to value.
We deliver serious outcomes, not serious egos. By blending design-led thinking, engineering precision, and AI-powered intelligence, we help brands move from strategy to execution at speed. As a trusted partner to Sitecore, Optimizely, Contentstack, BigCommerce, Asana, Similarweb, we leverage world-class technologies to design scalable, data-driven solutions for our clients.
Our frameworks and accelerators play a key role in aligning business ambition with customer impact - building scalable systems that create measurable value and lasting relevance. At Altudo, we bring together strategists, designers, and engineers who share a common mindset - curious by nature, outcome-obsessed, and unafraid to experiment. We take the work seriously, not ourselves. Our teams challenge assumptions with empathy and move fast with the purpose of creating meaningful impact.
We’re not just building projects. We’re building what’s next - together.
Who We Are - Digital Strategy, Personalization Leaders | Altudo
Digital Customer Experience Company | AI Driven Solutions | Altudo